Desktop Engineer
Job in
Jersey City, Hudson County, New Jersey, 07390, USA
Listed on 2026-03-12
Listing for:
VBeyond Corporation
Full Time
position Listed on 2026-03-12
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Network Administrator
Job Description & How to Apply Below
- Perform break-fix support for IT hardware (e.g., servers, desktops, laptops, printers, networking devices) and software issues, diagnosing and resolving problems on-site to restore services quickly.
- Conduct on-site installation, configuration, and upgrading of IT equipment, including servers, endpoints, peripherals, and specialized transportation tech (e.g., IoT devices, telematics systems).
- Provide advanced troubleshooting, repairs, and installations on equipment/products, e.g., machinery, networks, or systems at client sites.
- Collaborate with internal teams (e.g., Service Desk, Infrastructure Management Services, Cybersecurity, Engineering, and IT Operations) to resolve complex issues and implement preventive maintenance programs.
- Generate dashboards and reports as per schedule with meaningful data and Field Support insights. Provide Continuous Service Improvement suggestions and initiatives to Operations Manager.
- Identify Automation opportunities and intimate to Operations Manager wherever technical opportunities are available.
- Manage requests and issues of VIP users such as VPs and SVPs at customer location within the SLA timelines ensuring best fit solution are provided and executed with no escalations.
- Handle escalated customer inquiries, provide technical guidance and ensure timely resolution to maintain high service levels.
- Troubleshoot and resolve hardware failures (e.g., component replacements like RAM, HDDs) and software glitches (e.g., OS errors, application conflicts, driver issues) using diagnostic tools and best practices.
- Act as the regional point of contact for IT-related incidents, escalating complex issues to remote teams and providing detailed reports on resolutions.
- Represent IT Infrastructure in the assigned region, liaising with local stakeholders, vendors, and business units to address infrastructure needs and ensure compliance with company standards.
- Coordinate with remote teams (e.g., central IT ops, security, and network engineers) for successful integration of new IT infrastructure, including post-installation testing, data migrations, and system handovers.
- Maintain accurate inventory of regional IT assets, perform preventive maintenance, and update documentation (e.g., ticketing systems like Service Now) for all activities.
- Ensure adherence to safety protocols, SLAs for response times, and security policies during field operations.
- Travel to sites as required, including after-hours support for emergencies, and participate in on-call rotations.
- Contribute to knowledge sharing by documenting common issues, creating regional reports on health infrastructure, and recommending improvements to remote teams.
- Proficiency in hardware assembly/disassembly, cabling, networking basics (e.g., TCP/IP, Wi‑Fi setup), and software tools (e.g., diagnostic utilities, imaging software).
- Hands on expertise in End User Computing, Desktops, Laptops, familiarity with cloud integrations (e.g., Azure AD) Mobile Device Management (MDM) like IBM MaaS 360, ITSM Platforms, Microsoft Active Directory, /O365 consolidation, telematics, scheduling systems, and cybersecurity harmonization, Microsoft Intune, MS O365 Suite such as Exchange, One Drive, Teams, and SharePoint. Good hands-on expertise in Operating System like Windows, Linus troubleshooting, Configuration, Patching Tools, Anti‑Virus Management
- Extensive support during Merger and Acquisitions for critical technology integration with the existing IT environment
- Good expertise and hands‑on experience in End‑User Device Support, Hardware and Software Issue resolution, Break‑Fix services such as diagnosing, repairing, and restoring the functionality of physical devices, Restoration of Services within SLA in the event of hardware failures or outages within customer locations.
- Familiarity with Cloud Technologies such as MS Azure and AWS with services, integrations and transportation technologies like (e.g., GPS/RFID systems).
- Strong experience with Microsoft Technologies such as Intune, SCCM, Active Directory, Azure AD, MS O365 Suite.
- Strong problem-solving, customer service orientation, and communication skills for interacting with non‑technical stakeholders; ability to manage time‑sensitive restorations under pressure.
- Bachelor’s degree in computer science, Information Technology, or a related field. Master’s degree or relevant certifications preferred.
- 6-9 years of experience in IT support, with at least 3-4 years in L2 field support roles
- Certifications:
Microsoft Certified Modern Desktop Administrator Associate - Strong analytical skills, attention to detail, adaptability, and a proactive approach to problem‑solving and process improvement.
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