DEX Service Delivery Senior Manager

Bright Brains IT Services is expanding in the United States and seeking an experienced DEX Service Delivery Lead to drive proactive digital experience transformation for enterprise customers.

As a DEX Service Delivery Lead, you will own the design and delivery of automated Nexthink remediation frameworks that transform endpoint telemetry into proactive, scalable fixes.

You will work directly with US-based enterprise customers to:

• Build and manage automated Nexthink remediation workflows.
• Reduce support tickets and MTTR through proactive endpoint automation.
• Develop dashboards reporting on experience KPIs, SLA performance, and cost savings.
• Lead Windows and macOS endpoint management (Intune, SCCM).
• Automate L1/L2 operational tasks using Power Shell.
• Integrate endpoint, identity, and analytics platforms via APIs.
• Drive roadmap initiatives including PC lifecycle, device provisioning, and self‑healing endpoint strategies.
• Shift IT operations from reactive support to proactive experience management.

This is a customer-facing leadership role requiring strong technical depth and business impact mindset.

• 4+ years of experience in Endpoint Management, or Digital Experience Management.
• Strong hands‑on Nexthink experience (analytics, dashboards, remote actions, automation).
• Advanced Power Shell scripting and automation expertise.
• Deep knowledge of Windows endpoint management (Intune, SCCM, AD, GPO).
• Experience building proactive remediation/self‑healing frameworks.
• Strong analytical and reporting skills.
• Excellent communication skills with enterprise stakeholders.

Bright Brains IT Services is a fast‑growing global technology consulting firm with offices in New York, Riyadh, Dubai, and Cairo
. We serve enterprise and government clients across multiple regions and are the official Service Arm for Nexthink
, delivering advanced Digital Employee Experience (DEX) solutions.

From our New York office, we are expanding our US presence and building a high‑impact local team. We specialize in helping organizations modernize their IT environments, improve operational efficiency, and enhance the digital workplace experience for thousands of employees.

If you’re looking to join a global company with international reach, strong technical depth, and real growth opportunities in the US market — Bright Brains offers the platform to make an impact.