Senior Problem & Production Support Manager

Our client, a leading organization in the technology and financial services sector, is seeking a Production / Technical Support III/Problem Manager to join their team. As a Production / Technical Support III/Problem Manager, you will be part of the IT Operations team supporting enterprise-wide technology services. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive mindset, which will align successfully in the organization.

Job Title: Production / Technical Support III/Problem Manager

Location:Jersey City, NJ

Pay Range:$40-45

What's the Job?

• Provide advanced technical support and troubleshooting for enterprise applications and infrastructure.
• Collaborate with cross-functional teams to resolve complex technical issues efficiently.
• Monitor system performance, analyze alerts, and implement proactive solutions to prevent incidents.
• Document technical procedures, incident reports, and resolution steps accurately.
• Support offshore teams and coordinate problem resolution efforts across geographies.

What's Needed?

• Proven experience in technical support or production support roles within enterprise environments.
• Strong understanding of ITIL principles and problem management processes.
• Familiarity with tools such as Splunk, Service Now, and BMC Remedy.
• Excellent communication skills, capable of translating technical issues for diverse audiences.
• Ability to work independently and collaboratively in a fast-paced environment.

What's in it for me?

• Opportunity to work with a dynamic and innovative team.
• Engage in continuous learning and professional development.
• Be part of a company recognized for diversity and inclusion.
• Contribute to impactful projects that enhance service reliability.
• Competitive pay and comprehensive support for your career growth.

Upon completion of waiting period, consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• 401(k), Plus Match
• Weekly Pay

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About Manpower Group, Parent Company of:
Manpower, Experis, Talent Solutions, and Jefferson Wells.

Manpower Group® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills.

Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells –creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 Manpower Group was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.