Project Manager II

Title :
Project Manager II

Location :
Jersey city, NJ (Onsite)

Duration :
Contract

A.
JOB RESPONSIBILITIES:

Project Manager II shall be responsible for the following activities and deliverables:

1. Documentation and Reporting

a. Service Level Agreement (SLA) Management

• Identify, document, and maintain all measurable SLAs and associated performance requirements.

• Establish and implement processes to source, validate, track, and report service metrics and key performance indicators (KPIs).

• Develop and maintain standard operating procedures (SOPs) for monitoring, measuring, and reporting vendor performance; and

• Define and document escalation procedures, including applicable penalty frameworks and remediation protocols for non-compliance.

b. Resources and Capital Planning

• Identify capital improvement projects requiring Agency investment to support wireless service delivery.

• Track project scope, deliverables, schedules, milestones, and resource requirements; and

• Prepare and maintain reports on project status, risks, and dependencies.

c. Contract Documentation and Reporting

• Maintain complete and organized contract files, including amendments, performance reports, and correspondence; and

Prepare recurring and ad hoc reports summarizing vendor performance, SLA compliance, and project status for Agency leadership.

2. Performance Monitoring

• Monitor vendor performance against contractual requirements, SLAs, and established KPIs.

• Analyze service performance data to identify trends, gaps, and opportunities for improvement.

• Track and report service availability, reliability, and quality metrics; and

• Support the development and implementation of corrective action plans to address performance deficiencies.

3. Compliance Oversight

• Monitor vendor adherence to contract terms, SLAs, and applicable regulatory and industry requirements.

• Review vendor deliverables and reports to ensure accuracy, completeness, and compliance with contractual obligations.

• Support audit activities, including preparation, documentation, and response coordination; and

• Document and track instances of non-compliance and support resolution in accordance with established procedures.

4. Risk Management

• Identify, assess, and document operational, contractual, and technical risks related to wireless service delivery.

• Maintain a risk register and track mitigation strategies and risk resolution activities.

• Escalate risks and issues in accordance with defined procedures; and

• Support the development and implementation of risk mitigation and contingency plans.

5. Stakeholder and Vendor Coordination

• Coordinate with internal stakeholders, including capital program staff and operational units, to align resources and support timely delivery of contracted services.

• Conduct meetings, interviews, and working sessions with vendors and stakeholders to gather information, assess performance, and resolve issues.

• Facilitate communication between the Agency and service providers to support contract compliance and service delivery objectives; and

• Support cross-functional coordination to ensure alignment between vendor services and Agency operational needs.

B.
REQUIRED QUALIFICATIONS AND EXPERIENCE

The proposed Project Manager II must possess the following minimum qualifications and experience:

1.

Minimum Qualifications

• A minimum of four (4) years of project management experience.

• Demonstrated experience supporting or managing IT managed services engagements.

• Strong knowledge of IT service management principles, including familiarity with ITIL frameworks.

• Experience tracking IT projects, including schedule, scope, and deliverables, and supporting quality assurance and quality control activities.

• Possession of a Project Management Professional (PMP) certification or an equivalent project management certification; and

• Familiarity with and ability to support compliance with applicable industry standards and regulatory requirements (e.g., HIPAA, PCI-DSS), as applicable.

2.
Highly Desirable Qualifications

• ITIL certification.

• Experience supporting environments aligned with recognized standards such as ISO 27001 or SOC 2 Type II.

• Experience with…