Support Analyst, Journal Square; Time

Location & Position

Jersey City, NJ

Support Analyst – Office of Information Technology Services

Hours:

8:00 AM – 4:00 PM

In response to work orders, the Support Analyst provides first‑level field technical support, including problem analysis and resolution, general technical assistance, and training to computer systems users at multiple campus locations. The analyst interacts with employees, management, students, and vendors, delivers telephone, face‑to‑face, and online support for computer hardware and software, follows installation and troubleshooting guidelines, and ensures compliance with security policies.

• Maintain and update inventory of hardware and software.
• Record and update ticket request logs, documenting user requests, work performed, and resolution.
• Perform related technical support activities as required.
• Participate in special projects as assigned.
• Remain flexible and adaptable to work schedules and assignments.

• Minimum of a high school diploma required; associate degree with two years of related technical experience preferred. Technical certifications are also preferred.
• Demonstrated ability to interact with a culturally diverse population and to effectively and respectfully communicate in diverse contexts.

• Experience with Windows 10/11.
• Experience with Microsoft 365 and Office applications.
• Experience with computer hardware and printers.
• Experience with audio/visual systems and collaboration software (Webex, Zoom, Teams, etc.).
• Experience with Apple Macintosh.
• Experience with mobile technologies (smartphones, tablets, Chromebooks, etc.).
• Desire to maintain ongoing awareness of technology trends.

• New Jersey First Act
  
  Employer:
  
  new employees must establish a primary residence in New Jersey within one year.

Full‑time employees receive a comprehensive benefits package that includes medical, dental, vision, life insurance, parental leave, paid time off, retirement plans, and up to $9,000 per year invested in professional development. Additional offerings include employee assistance programs, flexible spending accounts, flexible hybrid schedules (dependent on position), employee discount marketplace, auto and home insurance discounts, and more.

HCCC is an equal opportunity and affirmative action employer. The organization is committed to a diverse and inclusive workplace where decisions are made based on qualifications. Women, veterans, and minorities are encouraged to apply.