PeopleSoft Support Operations Lead

Role Overview

We are seeking an experienced People Soft Support Operations Lead to manage the day-to-day operations and technical support for People Soft FSCM (v9.2). This role requires deep expertise in financial modules, technical troubleshooting, and leading a high-performing support team. You will serve as the primary IT liaison to business stakeholders, ensuring system stability, timely resolution of production issues, and smooth execution of critical financial processes.

• Lead an onshore/offshore technical team to maintain 24/7 availability of People Soft FSCM (v9.2). Oversee daily batch cycles, journal postings, and month-end, quarter-end, and year-end closing processes.
• Understand the full integration of sub-ledgers (AP, AM) into the General Ledger, troubleshoot reconciliation failures, and ensure accurate financial reporting.
• Utilize SQL, SQR, App Designer, and BI Publisher to debug People Code, App Engine processes, and develop or troubleshoot custom reports.
• Manage the production support queue, resolve tickets promptly, enforce SLAs, and perform root cause analysis (RCA) for recurring batch or system issues.
• Act as the primary lead during month-end, quarter-end, and year-end closes; coordinate with Finance to resolve stuck journals or out-of-balance reconciliations in real-time.
• Serve as the key liaison between IT and Finance, providing system health updates, explaining technical constraints, and guiding stakeholders on reporting or operational issues.
• Track team productivity, system uptime, and business satisfaction scores; implement process improvements to enhance support effectiveness.
• Coach and mentor offshore/onshore teams, handle high-pressure production incidents, and ensure adherence to best practices in People Soft support.

• 10+ years of People Soft Financials 9.2 (GL, AP, AM, Reports) experience;
  People Tools 8.60.11 experience required.
• At least 5 years in a lead or management role within a large-scale enterprise.
• Strong functional knowledge of accounting principles (GAAP/IFRS) and financial reporting processes.
• Expertise in sub-ledger to GL reconciliation, batch processing, and month-end/quarter-end/year-end close processes.
• Technical proficiency in SQL, SQR, App Designer, People Code, App Engine, and BI Publisher.
• Experience managing offshore/onshore AMS teams and coordinating across multiple business units.
• Excellent analytical, problem-solving, and communication skills, with ability to present complex technical information to business stakeholders.