Support Analyst, Journal Square; Time

Support Analyst

Hudson County Community College – Jersey City, NJ

Office of Information Technology Services

Classification:
Support Analyst

Salary Grade: 111

Union Affiliation:
Support Staff

Reporting To:
User Services Manager

Supervising Cabinet Member:
Associate Vice President and CIO

Hours:

8:00 AM - 4:00 PM (On ground, no remote)

In response to work orders, provides first-level field technical support, problem analysis and resolution, general technical assistance, and training to computer systems users at our Journal Square Campus in Jersey City, NJ, as well as our North Hudson Campus in Union City, NJ campus and other locations as required. The Support Analyst is required to interact with all levels of employees, management, students, and vendors.

The successful candidate will provide telephone, face-to-face, and online support for computer hardware and software support across all campus locations, following existing installation and troubleshooting guidelines. Ensuring the safety of the Colleges computer systems in accordance with existing security policies is essential. Additionally, the Support Analyst maintains and updates the inventory of computer hardware and software. The successful candidate will maintain a ticket request log, including updating user requests, work performed, and resolution.

Performs other related technical support activities, as required. Participates in special projects, as required. Remains flexible and adaptable to work schedules and work assignments as defined by organizational and department needs.

• A minimum of a High School diploma is required. Associate degree with two years of related technical experience preferred. Technical certifications are also preferred.
• Demonstrated ability to interact with a culturally diverse population and to effectively and respectfully function and communicate within the context of varying beliefs, behaviors, orientations, identities, and cultural backgrounds.

• Windows 10/11
• Microsoft 365 and Office applications
• Computer Hardware and Printers
• Audio/Visual Systems and Collaboration Software (Webex, Zoom, Teams, etc.)
• Apple Macintosh
• Mobile Technologies (Smartphones, Tablets, Chromebooks, etc.)
• Desire to maintain ongoing awareness of technology trends

• As a New Jersey First Act Employer, new employees must establish a primary residence in New Jersey within one year.

HCCC provides full-time employees with a strong, comprehensive benefits package that includes medical, dental, vision, life insurance, parental leave, paid time off, retirement plans, and up to $9,000 per year invested in your professional development. Additionally, we also offer employee assistance programs, flexible spending accounts, flexible hybrid schedules (depending on the position), employee discount marketplace, auto and home insurance discounts and more.