IT Support Specialist
Job in
Jersey City, Hudson County, New Jersey, 07390, USA
Listed on 2026-06-19
Listing for:
6AM City, LLC
Full Time
position Listed on 2026-06-19
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, Technical Support, Systems Engineer
Job Description & How to Apply Below
Job Description
We are on the lookout for an IT Support Specialist to become part of our team. The role is based in Central New Jersey, and will involve both remote and on-site support. The position is focused on providing Level 2 technical support, handling various tasks independently and contributing to the effectiveness of the team.
Responsibilities- Provide Level 2 IT Support, responding to customer inquiries, troubleshooting issues, and offering solutions.
- Handle technical support tasks independently, demonstrating a self‑sufficient and autonomous approach.
- Maintain a strong foundation in Windows Desktop and Microsoft 365 support, and provide basic server support.
- Utilize experience with Connect Wise Manage, Connect Wise Automate, and Connect Wise Control.
- Perform malware/virus and security troubleshooting, reinforcing the security of our systems.
- Engage in network installation and basic diagnostics.
- Demonstrate basic knowledge in Windows Server troubleshooting and repair.
- Show proficiency in various skills including Android Development, Cisco and Citrix Technologies, Database, EO/IR systems, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments.
- Provide both remote and on‑site client support, including travel within 45 minutes of the main office.
- Exhibit strong customer service skills, ensuring customer satisfaction and maintaining relationships.
- Minimum of 2 years of experience in an IT Support Specialist role or similar.
- Proficiency in Android Development.
- Knowledge of Cisco Technologies.
- Familiarity with Citrix Technologies.
- Understanding of Database systems.
- Experience with EO/IR systems.
- Proficient in Active Directory.
- Experience with Apple Devices.
- Strong knowledge of Computer Hardware.
- Familiarity with Configuration Management.
- Experience in Deployments.
- Proficient in managing Network servers.
- Knowledge of Windows Desktop systems.
- Familiarity with Microsoft 365 Enterprise.
- Experience with Cisco Routers.
- Knowledge of Malware and related countermeasures.
- Excellent problem‑solving and communication skills.
- Ability to work independently and as part of a team.
- Bachelor's degree in Computer Science, Information Technology, or related field is preferred.
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