Product Manager - Consumer & Community Banking; CCB

Product Manager

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in JPMorgan Chase within Consumer & Community Banking (CCB) you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers.
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Support go-to-market activities, including training, demos, and technical enablement for internal teams and customers.
• Engage with internal and external customers to understand pain points, gather feedback, and validate product features.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management with cloud products.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Ensure comprehensive product documentation, including user guides, release notes, and technical specifications.
• Experience with AWS services (e.g., EC2, S3, Lambda, RDS, IAM, Cloud Formation).
• Experience with Terraform and infrastructure deployments.
• Technical background with the ability to understand and discuss architecture, APIs, and integrations.
• Proven track record of launching and scaling technical products in cloud environments.
• Strong analytical and problem-solving skills, with a focus on customer-centric product development.
• Strong skills in prioritization to manage product features and improvements effectively.

Preferred qualifications, capabilities, and skills

• Experience with AWS Dev Ops Tools and practices.
• Knowledge of cloud Security, compliance and governance.
• AWS Certifications (e.g. Solutions Architect, Dev Ops Engineer).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength…