Lead Application Support Engineer

# Lead Application Support EngineerDTCCFull-time Jersey City, United StatesUSD 75, views

Posted June 5, 2026##

Job Description

JOB DESCRIPTION Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

Competitive compensation, including base pay and annual incentive

Comprehensive health and life insurance and well-being benefits, based on location

Pension / Retirement benefits

Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).The Impact you will have in this role:
The Development family is responsible for creating, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth subject matter expertise in existing and emerging development methodologies, tools, and programming languages.

Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.

Your

Primary Responsibilities:

Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents

Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor enhancements as needed

Review and update knowledge articles and runbooks with application development teams to confirm information is up to date Collaborate with internal teams to provide answers to application issues and advance to as needed

Validate and submit responses to requests for information from onging audits

Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed

Identify and implement automation opportunities to reduce manual effort associated with application monitoring

Partner with development teams to provide feedback into the design and development stages of applications

Complete the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; advances appropriately

Qualifications:

Minimum of 6 years of related experience

Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

OS - Mainframe/
** Linux**/Unix/Windows Database needed
- ** Oracle**/
** DB2**/
** MySQL
* * Tools - Scheduling (CA/
** CA7
* * and Autosys), ITIL/
** Service Now**/
** Jira**/Salesforce/
** Splunk**/Grafana Languages
- ** Cobol**/
** JCL**/
** Java**/C+/
** Python
* * Fosters a…