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Production/Technical Support III
Job in
Jersey City, Hudson County, New Jersey, 07390, USA
Listed on 2026-07-02
Listing for:
ManpowerGroup Global, Inc.
Full Time
position Listed on 2026-07-02
Job specializations:
-
IT/Tech
IT Support, Systems Administrator
Job Description & How to Apply Below
Our client, a leading organization in the technology and financial services sector, is seeking a Production / Technical Support III to join their team. As a Production / Technical Support III, you will be part of the IT Operations Department supporting problem management and technical support functions. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive mindset, which will align successfully in the organization.
Job Title: Production / Technical Support III
Location: Jersey City, NJ
Responsibilities- Manage the lifecycle of all problems within the IT environment to minimize incident impact and recurrence.
- Lead major problem investigations, ensuring timely root cause analysis and documentation.
- Establish and maintain problem categorization, prioritization, and severity frameworks.
- Partner with engineering, application, infrastructure, and business teams to define permanent solutions.
- Drive continuous improvement initiatives in problem management processes, metrics, and reporting.
- Minimum of 3 to 5 years of experience in Problem Management analysis within enterprise environments.
- Strong understanding of ITIL methodology and experience with tools like Service Now, BMC Remedy, and Microsoft Suite.
- Excellent analytical, problem-solving, and investigative skills, including structured methodologies like 5 Whys.
- Ability to interpret complex data and communicate findings effectively to diverse stakeholders.
- Experience with automation, self-healing systems, or proactive monitoring is a plus.
- Opportunity to work in a dynamic and innovative environment focused on continuous improvement.
- Engagement with cross-functional teams to drive impactful solutions.
- Chance to develop your skills in problem management and ITIL best practices.
- Supportive work culture that values diversity and inclusion.
- Competitive pay rate aligned with your expertise and experience.
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
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