AP Project Analyst

Position Overview

The Asset Protection Analyst serves as the primary point of contact for Burlington business partners and third‑party vendors, overseeing incident escalations and providing comprehensive Asset Protection Technology support for stores. This role requires a strong understanding of AP technology, retail store development, and the ability to collaborate effectively with both technical and non‑technical teams to resolve issues and drive progress.

Responsibilities include reviewing technical drawings, developing action plans, and managing a wide range of AP and store development projects—such as new stores, remodels, relocations, refreshes, special initiatives, and closings—while ensuring all activities are well coordinated and aligned with operational needs.

This individual is dedicated to identifying, researching, and resolving complex technical problems; maintaining escalation procedures; ensuring service levels are consistently met; and documenting and monitoring issues to achieve timely resolution. Success in this role requires an independent, self‑driven professional who can prioritize multiple responsibilities in a fast‑paced environment.

• Strategic Planning and Leadership – Ensure appropriate coverage for incident management, AP project work, and business initiatives, working with third‑party vendors and supplies to achieve SLA.
• Coordinate plans and schedules between field and corporate partners.
• Support newly deployed hardware and software.
• Analyze incoming user and corporate requests to determine areas needing operational improvement/development, assisting in process redesign and documentation as needed for new technology or deployment procedures in a collaborative forum.
• Perform planning and scheduling duties consistent with store development projects.
• Assist in creating, maintaining, and providing procedural documentation.
• Ensure proper communication and transparency around issues, problems, and events.
• Communicate with store management to address any unreported issues or concerns.
• Provide recommendations that could help improve the store’s AP Technology deployment, appearance, and utilization.
• Provide written and oral reports, project updates, and communication logs as required by AP Technology Manager.
• Attend meetings remotely or on‑site as scheduled by the AP Manager, Technology.
• Support drive lasting solutions to known issues/problems and drill into the root cause.
• Partner with members of a given team or other AP Teams to ensure problem resolution is obtained and, if necessary, the root cause is identified.
• Work diligently to enhance or improve business processes.
• Coordinate and perform validations for modified or new systems.
• Retain ownership of issues that cannot be resolved remotely while informing the customer of the status during the resolution process.
• Provide ideas and solutions to prevent recurring problems and incidents that impact client computing support and overall employee productivity.
• Build strong partnerships through monitoring customer expectations, measuring and managing results, and making necessary changes when appropriate.

• High School diploma required.
• Bachelor’s degree in computer science or an appropriate related field preferred.
• 5-7 years of work experience in a related retail environment.
• Technical certifications are not required but preferred.
• Project management skills.

• Deliver lasting solutions (reliable and stable).
• Ability to troubleshoot hardware and software issues.
• Good technical knowledge of current network hardware and standards.
• Ability to effectively prioritize and execute tasks in a high‑pressure environment.
• Ability to present ideas in business‑friendly and user‑friendly language.
• Strong analytical and problem‑solving abilities.
• Exceptional verbal and written communication skills; mature and articulate.
• Proven ability to lead processes and identify and implement process improvements.
• Administrative capabilities (scheduling, coordinating calendars, event management).
• Customer‑service orientation.
• Ability to independently manage many changing tasks simultaneously.
• Willingness to expand skill set and take on increasing responsibility.

• Competitive wages.
• Flexible hours.
• Associate discount.
• Medical, dental, and vision coverage including life and disability insurance.
• Paid time off, paid holidays, and a 401(k) plan.
• Training and development opportunities.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Individual pay decisions will be based on a variety of factors, such as but not limited to qualifications, education, job‑related skills, relevant experience, and geographic location.

Compensation Range: $50,000.00 - $65,000.00