Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
Listed on 2026-07-13
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IT/Tech
Cloud Computing: Infrastructure & Operations, Systems Engineer, AWS, IT Consultant
The Amazon Web Services Professional Services (Pro Serve) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you will work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives, driving customer success throughout the cloud journey.
Responsibilities- Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs.
- Providing technical guidance and troubleshooting support throughout project delivery.
- Collaborating with stakeholders to gather requirements and propose effective migration strategies.
- Acting as a trusted advisor to customers on industry trends and emerging technologies.
- Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts.
- Bachelor's degree in computer science, engineering, mathematics or equivalent.
- 5+ years of experience in cloud architecture and implementation.
- 5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
- 3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment.
- 3+ years hands‑on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9).
- Knowledge of security and compliance standards including HIPAA and GDPR.
- AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, Cloud Formation).
- AWS Professional level certifications (e.g., Solutions Architect Professional, Dev Ops Engineer Professional) preferred.
- Experience with automation and scripting (e.g., Terraform, Python).
- Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills.
- Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self‑service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation.
Base salary range:
USA, MA, Boston – $153,600 to $207,800 USD annually.
USA, TX, Dallas – $153,600 to $207,800 USD annually.
USA, WA, Seattle – $153,600 to $207,800 USD annually.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and optional supplemental life plans), EAP, mental health support, medical advice line, flexible spending accounts, adoption and surrogacy reimbursement coverage, 401(k) matching, paid time off, and parental leave.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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