IT Field Technician; CompTIA A+

is a growing managed IT services provider delivering IT support, cybersecurity, cloud, infrastructure, AI enablement, and strategic technology solutions to businesses across the region. We partner with organizations to improve operational efficiency, strengthen security, modernize technology environments, and help teams use technology more effectively to support business growth.

The IT Field Technician delivers onsite and remote technical support to  clients, ensuring seamless operation of end-user technologies. This role combines troubleshooting, deployment, and maintenance with a strong focus on client satisfaction and professional communication.

• Provide onsite and remote support for PCs, printers, phones, conference systems, mobile devices, and business applications.
• Support Microsoft 365, Windows OS, SharePoint, Quick Books, Adobe, and other cloud platforms.
• Diagnose and repair workstations, peripherals, and network issues.
• Ensure conference rooms and executive meeting spaces are fully operational.
• Manage and update support tickets, maintaining clear communication throughout the process.
• Conduct proactive daily walkthroughs for VIP users.
• Assist with onboarding: workstation setup, user configuration, and orientation.
• Maintain security standards and confidentiality of client information.
• Escalate issues appropriately while ensuring client satisfaction.
• Support remote access technologies (Citrix, VPN, Terminal Server).
• Assist with low-voltage cabling (CAT5e, CAT6, fiber) as needed.
• Document procedures, troubleshooting steps, and configurations for knowledge continuity.

• Exceptional customer service with professionalism and empathy.
• Strong written and verbal communication skills.
• Ability to troubleshoot quickly in fast-paced environments.
• Independent and collaborative work style.
• Ownership mindset and proactive problem-solving.
• Effective time management and prioritization.
• Composure under pressure and strong interpersonal skills.
• Positive, adaptable, and self-motivated attitude.

• Remote support (Team Viewer, Screen Connect, Any Desk)
• Monitoring tools (Auvik, Logic Monitor)
• Antivirus/EDR management portals

• Associate’s degree in IT or equivalent is preferred.
• CompTIA A+ is required.
• Microsoft certifications are strongly preferred.
• Apple Certified Technician is strongly preferred.

• 2+ years in IT help desk or technical support.
• 2+ years supporting laptops, desktops, servers, and network devices.
• 2+ years of onsite field support experience.
• 2+ years of Apple hardware, macOS, iOS, and iPadOS is required.
• Familiarity with VPN, Citrix, RDS, VOIP systems is preferred.
• Active Directory, DNS, DHCP is preferred.
• Low-voltage cabling and fiber experience preferred.
• Knowledge of Connect Wise (Manage/Automate) is preferred.

• A valid Driver’s License is required
• Willing and able to travel up to 70% locally is required.
• Ability to lift and move technical equipment of 50+ pounds is required.

This position offers the chance to work with wonderful people on cutting‑edge projects. The company also offers virtually limitless growth opportunities, as well as very competitive compensation and outstanding benefits that include:

• Company paid short/long-term disability
• Educational assistance
• Employee assistance program
• Adoption assistance

Our company celebrates diversity and is committed to creating an inclusive environment for all employees.