Level I It Support/Helpdesk Technician
Listed on 2026-07-15
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IT/Tech
HelpDesk/Support, Desktop Support, Technical Support, Systems Administrator
Level I IT Support / Helpdesk Technician
Company:
Document Solutions
Job Type: Full Time
Location:
Kenilworth, NJ
Career Level:
Entry Level, Mid-Level, Experienced
Industries:
Computer/IT Services
Document Solutions is looking for a motivated, self‑starting individual to join our team. The candidate must have experience working in the IT field, the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers to resolve all Level 1 IT service tickets, exhibit a customer‑friendly attitude, demonstrate good written and oral communication skills, and multi‑task in a fast‑paced, customer‑driven environment.
Candidates should be hard‑working, customer‑oriented, and possess a clean driving record.
- Act as the first point of contact to the customer for all service requests
- Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
- Review incoming service tickets (via telephone, email, etc.) and assign to the appropriate resource
- Communicate with customers as necessary, keeping them informed on service ticket progress
- Resolve incoming Level 1 Service Tickets and see them through to completion
- Troubleshoot daily Level 1 Service issues via remote support tools
- Perform on‑site hardware repairs / new installations as necessary
- A clean NJ Driver’s license
- At least 1 year of MSP helpdesk experience (or equivalent)
- Knowledge of Microsoft Operating Systems, Office Applications, and Ethernet Networking
- Ability to troubleshoot IT issues quickly and efficiently
- Be able to stay current with ever‑changing technology and IT solutions
- Ability to meet daily goals
- Excellent communication and customer service skills
- Enthusiastic positive attitude
- Self‑motivation with strong initiative to succeed
- IT Certification is a plus (CompTIA, Microsoft, etc.)
- Excellent salary
- Open opportunity for advancement
- Company supplied uniform
- Ongoing training opportunities
- Outstanding benefits package (incl. medical and dental coverage)
- 401(k) plan with matching company contribution
- Profit sharing plans
- Paid vacation time
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