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ServiceNow Enterprise Architect Global services Intermediate
Job in
Jersey City, Hudson County, New Jersey, 07390, USA
Listed on 2026-07-18
Listing for:
Matrix-International Financial Services
Full Time
position Listed on 2026-07-18
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant
Job Description & How to Apply Below
## Service Now Enterprise ArchitectNYC ersey City (USA)
· Full-time
· Intermediate#### About The Position Service Now Enterprise Architect
Position Overview We are seeking a highly experienced
** Service Now Enterprise Architect
** to lead the architecture, governance, roadmap, and continuous evolution of an enterprise-scale Service Now platform. This role will serve as the primary authority for platform architecture and strategic direction, ensuring scalability, security, operational excellence, and alignment with business objectives.
The ideal candidate will have deep expertise across Service Now modules, enterprise integrations, IT service management, IT operations management, asset management, CMDB governance, and platform modernization initiatives.
Key Responsibilities Enterprise Architecture & Governance
* Own the Service Now enterprise architecture blueprint and multi-year platform roadmap.
* Define architecture standards, reference models, governance policies, and development best practices.
* Lead architecture reviews and ensure adherence to enterprise standards and compliance requirements.
* Drive platform modernization and continuous improvement initiatives.
ITSM & Workflow Automation
* Design and optimize ITSM processes, including:
* Incident Management
* Problem Management
* Change Management
* Request Management
* Knowledge Management
* Service Catalog
* Establish robust SLA and OLA frameworks.
* Drive workflow automation using Flow Designer and Integration Hub.
* Enhance self-service capabilities and improve operational efficiency.
ITOM Architecture
* Architect and oversee IT Operations Management capabilities, including:
* Event Management
* Service Mapping
* Health Monitoring
* Alert Management
* Integrate monitoring and observability platforms to improve operational visibility and service reliability.
IT Asset Management (ITAM)
* Design end-to-end asset lifecycle processes from procurement through retirement.
* Implement Hardware Asset Management (HAM) and Software Asset Management (SAM) best practices.
* Develop cost optimization and software license compliance strategies.
* Establish audit-ready asset governance practices.
CMDB & Discovery
* Define CMDB strategy, governance, and data quality standards.
* Architect Discovery solutions and MID Server deployments.
* Establish normalization, reconciliation, and lifecycle management processes.
* Ensure alignment between CMDB, Service Mapping, and operational reporting.
Integration Architecture
* Lead enterprise integration initiatives using:
* REST APIs
* SOAP Services
* Integration Hub* MID Servers
* Integrate Service Now with:
* Identity Management platforms
* HR Systems
* Cloud Platforms
* Monitoring & Observability Tools
* Business Applications
* Design secure and scalable hybrid integration architectures.
Security, Risk & Compliance
* Architect platform security models including:
* ACLs* Role-Based Access Control
* Audit Logging
* Encryption* Implement governance aligned to industry security frameworks and compliance standards.
* Partner with security and audit teams to ensure ongoing compliance.
Platform Operations & Governance
* Establish ownership models and governance frameworks across platform capabilities.
* Define release management, change control, prioritization, and demand management processes.
* Drive governance for integrations, CMDB, reporting, discovery, and asset management functions.
Delivery Leadership
* Lead technical design reviews, backlog planning, and quality assurance processes.
* Oversee platform upgrades, feature releases, and modernization projects.
* Ensure successful delivery through risk management, testing strategies, and deployment planning.
Stakeholder Management & Enablement
* Collaborate with infrastructure, cloud, cybersecurity, operations, and business stakeholders.
* Translate business requirements into scalable Service Now solutions.
* Develop architecture documentation, standards, and best practices.
* Mentor developers, administrators, and technical teams.
* Present roadmap updates, KPIs, and strategic recommendations to executive leadership.
Required Qualifications Education
* Bachelor’s degree in Computer Science, Information Systems,…
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