Assistant Vice President Claims Application Technical Lead – Claims Technology

Overview

AIG’s Information Technology team equips colleagues with the latest tools and protects the company’s systems from security risks, while designing technology strategies that enable AIG’s businesses to achieve their goals. The team’s functions include enterprise architecture, software and systems engineering, cybersecurity, and technology risk and compliance.

We are looking for a senior, business‑facing technology leader who will act as the primary conduit between Claims stakeholders and technology delivery teams to ensure initiatives are clearly defined, strategically aligned, and delivered with measurable business impact. The role will ground Claims technology solutions in business need, operational efficiency, and alignment to our Claims Technology North Star.

• Develop a deep understanding of Claims business processes, operational workflows, and performance drivers to identify and address critical business issues and transformation opportunities.
• Engage, build, and cultivate strong partnerships with business stakeholders and IT partners, contributing to technology strategy, solution design, and prioritization decisions.
• Lead and coordinate onsite and offshore resources across requirements definition, Agile planning, and delivery milestones to ensure predictable, high‑quality outcomes.
• Partner with business and IT teams to define requirements, priorities, process improvements, and solution approaches that support the Claims Technology North Star and business strategy.
• Facilitate, design, and document business process flows, data mappings, and functional requirements to ensure clarity and consistency across all delivery teams.
• Provide program leadership and accountability for execution, including progress oversight, issue resolution, and executive‑level reporting across all levels of management.

• Strong knowledge and experience within the insurance industry;
  Claims domain experience preferred.
• Demonstrated ability to operate effectively across business, operations, and technology functions in a complex global environment.
• Proven history of enabling large‑scale business and technology transformation initiatives impacting global user populations.
• Ability to manage and drive multiple initiatives across geographies, ensuring alignment and consistency of outcomes.
• Analytical and data‑driven mindset with a track record of identifying process improvement and optimization opportunities.
• 6+ years of experience in Enterprise Business Process Management (BPM) platforms such as Pega or equivalent.
• Experience supporting large‑scale product or platform implementation initiatives.
• Excellent written and verbal communication skills, including creation of executive‑ready updates, strategic documentation, and stakeholder communications.
• Proven ability to ask the right questions, understand complex processes, and identify where technology can best enable business results.
• 10+ years of experience supporting end‑to‑end design, analysis, and delivery within the financial services sector.
• Strong understanding of cloud computing paradigms, enterprise design patterns, and Agile development methodologies.
• Bachelor’s degree and/or equivalent professional experience.

The base salary range for this position is $120,000–$150,000, and the position is eligible for a bonus in accordance with the applicable incentive plan. Compensation may be adjusted based on skills, experience, and qualifications.

AIG offers a comprehensive benefits package that includes health, wellness, financial security, and professional development options, as outlined in the 2026 Benefits Overview.

AIG is an equal opportunity employer that provides employment opportunities to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected category. Reasonable accommodations are available for job applicants and employees with disabilities. If you require accommodation, please contact