Systems Operations Lead

Job Description

The Systems Operations Lead serves as the operational control point for the production environment, responsible for proactively monitoring our nightly batch cycles, nightly closes, system health, identifying emerging risks, and preventing business‑impacting incidents before they occur. This role requires continuous analysis of signals across platforms such as Service Now and Splunk, correlating incident trends, user reports, and change activity to detect anomalies and anticipate systemic issues.

The individual ensures timely and structured communication to stakeholders when needed, provides clear visibility into system stability or active mitigation efforts, and maintains strict governance over messaging and escalation protocols. When issues arise, they act decisively to initiate incident management, engage support teams, and help drive root cause analysis. By combining real‑time situational awareness, disciplined execution, and effective coordination, the senior analyst plays a critical role in maintaining operational stability, minimizing disruption, and safeguarding business continuity.

The individual must interface with users, all Systems staff, and vendors on critical projects and assignments and represent the department in all aspects of the assigned project or issue while complying with prescribed standards and procedures.

This role is an Alt-Shift, working 4pm-12am Monday‑Friday.

• Maintain nightly turnover and all defined incident logs and databases as defined by management.
• Maintain and develop operational documentation, procedures and standards.
• Support and maintain on‑time delivery of user and client deliverables.
• Maintain change processes for operation review and approval.
• Develop and maintain operational procedures and documentation.

• Support automation processes and software; recommend use of automation tools for notifications and operational processes.
• Support BBH Disaster Recovery process and procedures.
• Support and enhance the use of Splunk for monitoring and alerting.

• Provide 24x7 technical support.
• Perform monitoring responsibilities of all operational alerts.
• Meet all service level objectives associated with production alerts/failures.
• Add or modify scheduling for both mainframe and distributed platforms.
• Conduct 1st and 2nd level problem determination, resolution and documentation.
• Evaluate and test software in support of system upgrades or processing adjustments.
• Interact with Systems and user groups with implementation of new and revised applications and/or software products for all platforms.
• Interface with all hardware, software and service vendors.

• Review and evaluate all operational issues and events to develop more efficient and effective ways of notification, avoidance and reoccurrence.
• Develop historical statistical reports for user and operational research.
• Review production turnover documentation to ensure proper requirements and schedules are met.
• Identify and document incidents and problems (all platforms) presented to the team.

• 8+ years data processing experience and/or equivalent work experience.
• Ability to use standard desktop tools effectively, including Microsoft Office and Outlook.
• Working knowledge of the following software:
  Autosys, RMJ or similar;
  Mainframe CA‑Scheduler, CA‑7, or IBM scheduler or similar; NDM, FTP, MVS, JCL. Familiarity with Auto Ops is a plus; IBM Content Manager (CMOD) is a plus.
• Analytical and problem‑solving skills.
• Ability to work in a team environment.
• Written and oral communication skills.
• Client service and interpersonal skills.

NJ: $100,000 - $150,000 base salary + annual target bonus

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit‑sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long‑term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well‑being.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.