Systems Operations Lead

At BBH, Partnership is more than a form of ownership—it's our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200‑year legacy and a shared passion for what's next, this is the right place to build a fulfilling career.

The Systems Operations Lead serves as the operational control point for the production environment, responsible for proactively monitoring our nightly batch cycles, nightly closes, system health, identifying emerging risks, and preventing business‑impacting incidents before they occur. This role requires continuous analysis of signals across platforms such as Service Now and Splunk, correlating incident trends, user reports, and change activity to detect anomalies and anticipate systemic issues.

The individual ensures timely and structured communication to stakeholders when needed, providing clear visibility into system stability or active mitigation efforts, while maintaining strict governance over messaging and escalation protocols. When issues arise, they act decisively to initiate incident management, engage support teams, and help drive root cause analysis.

The role includes leading the senior analyst’s critical functions in maintaining operational stability, minimizing disruption, safeguarding business continuity, and interfacing with users, all Systems staff, and vendors on critical projects.

Shift: Alt‑Shift, working 4pm‑12am on Monday‑Friday.

• Maintenance: Maintain nightly turnover and all defined incident logs and databases as defined by management.
• Maintenance: Maintain and develop operational documentation, procedures and standards.
• Maintenance: Support and maintain on‑time delivery of user and client deliverables.
• Maintenance: Maintain change processes for operation review and approval.
• Maintenance: Develop and maintain operational procedures and documentation.
• System and Software Support: Support automation processes and software; recommend use of any automation tools for notifications and operational processes.
• System and Software Support: Support BBH Disaster Recovery process and procedures.
• System and Software Support: Support and enhance the use of Splunk for monitoring and alerting.
• Technical: Provide 24x7 technical support.
• Technical: Perform monitoring responsibilities of all operational alerts.
• Technical: Meet all service level objectives associated with production alerts/failures.
• Technical: Add or modify scheduling for both mainframe and distributed platforms.
• Technical: Conduct 1st and 2nd level problem determination, resolution and documentation.
• Technical: Evaluate and test software in support of system upgrades or processing adjustments.
• Planning/Organization: Review and evaluate all operational issues and events to develop more efficient and effective ways of notification, avoidance and reoccurrence.
• Planning/Organization: Develop historical statistical reports for user and operational research.
• Planning/Organization: Review production turnover documentation to ensure proper requirements and schedules are met.
• Planning/Organization: Identify and document incidents and problems (all platforms) presented to the team.

• 8+ years data processing experience and/or equivalent work experience.
• Ability to use standard desktop tools effectively, including Microsoft Office and Outlook.
• Working knowledge of Autosys, RMJ or similar; mainframe CA‑Scheduler, CA‑7, or IBM scheduler; NDM, FTP, MVS, JCL. Familiarity with Auto Ops and IBM Content Manager (CMOD) is a plus.
• Analytical and problem‑solving skills.
• Ability to work in a team environment.
• Written and oral communication skills.
• Client service and interpersonal skills.

• Location:
  
  New Jersey – $100,000 to $150,000 base salary + annual target bonus.
• Compensation includes base salary, discretionary bonuses, and profit‑sharing.
• Benefits package includes long‑term savings plans, healthcare, income protection, professional development opportunities, and time off.