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Entry-Level Tier 1 Support Specialist; Hybrid
Job in
Jersey City, Hudson County, New Jersey, 07390, USA
Listed on 2026-07-29
Listing for:
RESTORE Skills
Full Time
position Listed on 2026-07-29
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Job Description & How to Apply Below
RESTORE-Skills is hiring a Tier 1 Support Specialist in a hybrid, entry-level role with three days in the office. You will assist customers via phone, email, and chat, delivering friendly, professional support while learning the product and processes.
You will diagnose basic issues, guide users through troubleshooting, escalate complex problems, and help document solutions for the knowledge base while growing your customer service and SaaS skills in a collaborative team.
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