Systems Operations Analyst

Job Overview

At BBH, partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. With a 200‑year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

The Systems Operations Analyst role focuses on supporting the production workflow while working as part of a team to ensure the efficient handling of production job scheduling changes, managing problems and issues, and adhering to established standards and procedures. The successful candidate, under the guidance of senior team members, will contribute to BAU tasks as well as important projects and assignments, helping to represent the department in project or issue‑related aspects.

• Maintenance
  • Assist in maintaining operational documentation, procedures, and standards.
  • Support and maintain on-time delivery of user and client deliverables.
  • Maintain change processes for operational review and approval.
  • Review production turnover documentation to ensure requirements and schedules are met.
  • Assist in providing information and deliverables for IT audits.
• System and Software Support
  • Support automation processes and software.
  • Help support TLMS software and all tape‑management issues.
  • Understand and support the use of Splunk.
• Technical
  • Provide 24x7 technical support.
  • Help perform monitoring responsibilities for operational alerts.
  • Meet all service level objectives associated with production alerts and failures.
  • Assist in job scheduling for both mainframe and distributed platforms.
  • Conduct first‑level problem determination, resolution, and documentation.
  • Evaluate and test software to support system upgrades or processing adjustments.
• Planning/Organization
  • Identify and document incidents and problems (all platforms) presented to the team.
  • Help ensure employees have the necessary tools to perform their work effectively.
  • Help document team processes and procedures.

• BA/BS Degree in Computer Science or a Business degree with related work experience.
• 2‑5+ years of data processing experience or equivalent.
• Familiarity with standard desktop tools, including Microsoft Office, Outlook and Teams.
• Experience and or working knowledge of batch scheduler tools (Auto Sys, Run My Jobs , iZws, CA‑7, etc.).
• Familiarity with Auto Ops, IBM Content Manager and Service Now is a plus.
• Fast learner with strong analytical and problem‑solving skills.
• Ability to work effectively in a team environment.
• Strong written and oral communication skills.
• Self‑starter/motivated and able to multitask in a fast‑paced environment.
• Attention to detail.
• ITIL Foundation Certification (not mandatory but a plus).
• Experience in using industry tools like Service Now for tracking incidents and problems (not mandatory but a plus).

NJ: $80,000 – $95,000 base salary + annual target bonus. BBH’s compensation program includes discretionary bonuses and profit‑sharing. The stated range applies only to the indicated location and may differ elsewhere due to cost‑of‑living and labor considerations. Base salaries may vary based on skill, experience and qualification for the role.

BBH’s total rewards package includes base salary, discretionary bonuses, profit‑sharing and benefits such as long‑term savings plans, healthcare, income protection, professional development opportunities and paid time off.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.