Senior Director, Core Product & Delivery

• Own the multi-year vision, comprehensive roadmap, and P&L optimization for core digital product lines
• Champion up-front alignment and horizontal integration across Strategy, Design, and Experience Assurance (XA) leadership to proactively eliminate functional fragmentation before development begins
• Define enterprise standards for translating broad business goals into detailed user stories
• Interlock seamlessly with Experience Assurance (XA) to ingest their finalized upstream journey foundations and user-intent frameworks, converting them into functional requirements, clear application logic, and cross-channel system dependency mappings ready for GTS engineering execution
• Partner closely with Technology Services and technical execution teams to direct reusable solution design, establish modular product architectures, and drive high-stakes build-vs-buy engineering evaluations
• Optimize resource capacity and manage the tactical execution backlog across short-, medium-, and long-term horizons, proactively balancing cross-POD delivery velocity within the funding targets and capital investment frameworks established by the Strategy organization
• Direct and mentor a lean, matrixed organization of product delivery professionals; systematically identify competency gaps and design targeted upskilling tracks to optimize cross-POD resource matching
• Cultivate an advanced culture of domain expertise, ensuring teams maintain deep literacy in the current state of their digital ecosystem, state-of-the-art platforms, and emerging customer behaviors

• Bachelor's Degree or equivalent years of experience
• Master's Degree or a relevant graduate degree (e.g., MBA, Computer Science) is highly preferred
• Minimum of 10 years of progressive leadership experience in digital product management, end-to-end software delivery, or enterprise-scale product operating models
• Significant experience in digital product, user experience design, or consumer channels within a high-volume, subscription-based customer-facing organization is preferred
• Demonstrated mastery of the product development lifecycle (PDLC), agile full-stack pod mechanics, and matrixed team management
• Deep functional expertise in detailed user story creation, technical requirement writing, and cross-channel system dependency mapping
• Strong technical literacy in cloud-native digital systems, reusable microservices, and tracking infrastructure
• Commanding executive presence with a proven track record of using data-driven metrics to influence senior stakeholders and align distributed business units
• Exhibits strict operational discipline, robust commercial viability assessment capabilities, and an analytical data-driven approach to product backlog refinement, feature optimization, and defect remediation
• Demonstrated passion for fostering inclusive environments, building psychological safety, and empowering diverse, cross-functional teams to collaborate openly, challenge the status quo, and deliver collective innovation.

Demonstrates expertise in digital product management, including the product development lifecycle, user story creation, and cross-channel system dependency mapping. Proven ability to lead diverse teams, optimize resource capacity, and drive strategic alignment across multiple business units.

• Digital Product Management
• Product Development Lifecycle (PDLC)
• User Story Creation
• Cloud-Native Digital Systems
• Agile Full-Stack Pod Mechanics

• Technical Requirement Writing
• Cross-Channel System Dependency Mapping
• Data-Driven Metrics Analysis
• Feature Optimization
• Defect Remediation

• Leadership
• Collaboration
• Psychological Safety
• Inclusive Environment Fostering
• Stakeholder Influence

• Bachelor's Degree
• Master's Degree (MBA, Computer Science)

• Subscription-Based Customer-Facing Organization
• End-to-End Software Delivery
• Matrixed Team Management
• Commercial Viability Assessment
• Operational Discipline

• Reusable Microservices
• Tracking Infrastructure
• Modular Product Architectures
• Digital Ecosystem Literacy
• Experience Assurance (XA)