Senior Director, Emerging Technology – Delivery

• Define Product Vision & Strategy:
  Formulate and champion the multi-year vision, strategic roadmap, and core capability blueprints for Verizon’s automated conversational platforms, agentic layers, and foundational enablers.
• Architect Modular AI & System Capabilities:
  Direct the engineering-to-product translation of complex AI architectures, large language models, and agentic middleware; manage high-leverage build-vs-buy decisions across global technological components.
• Ensure Multi-Tier Ecosystem Continuity:
  Enforce clarity on when requirements represent net-new builds versus the evolution of foundational conversational/data assets; safeguard seamless, non-contradictory runtime execution alongside concurrent enterprise initiatives.
• Govern Capital and Backlog Horizons:
  Maintain complete capital planning oversight and roadmap prioritization for advanced platform investments, systematically tracking flexible capacity across short- and long-term technical horizons.
• Drive Multi-Channel Operational Alignment:
  Partner with Direct Digital Channels, Assisted Care Desktops, and physical/indirect distribution networks to ensure advanced foundational enablers deploy with friction-free, omnichannel alignment.
• Spearhead Manual-to-Automation Transformation:
  Shift our technical execution ecosystem upstream by embedding advanced test-data generation, automated validation frameworks, and continuous delivery gates natively into the product deployment line.
• Direct Matrixed Team Evolution:
  Lead, coach, and transition matrixed product management leaders into elite automation architects; proactively identify capability gaps and execute targeted upskilling tracks in data science, conversational UI metrics, and subscription loops.
• Ownership of Automated Value Realization:
  Own and drive domain-level performance dashboards, tracking live capability scalability, automated containment rates, API transaction velocities, and core business value realization KPIs.

• Bachelor's Degree or equivalent experience;
  Master's Degree in a technical or analytical field (e.g., Computer Science, Data Science, Information Systems, or MBA) is preferred.
• Minimum of 10 years of progressive leadership experience in technical product management, AI/GenAI product implementation, conversational commerce, or cloud-native platform architectures.
• Proven track record of building and managing matrixed technical teams, supervising automated delivery tracks, and leading zero-to-one software initiatives.
• Deep conceptual and practical understanding of conversational design systems, programmatic architectures, agentic routing layers, data clean rooms, and multi-modal customer context preservation.
• Core expertise in converting abstract global technology shifts into granular functional product requirements, structured logic models, and complex user stories.
• Demonstrated experience in high-pressure rapid-response operations, technical error automation, and rapid post-production root cause triage.
• Strong executive presence with a proven capability to communicate technical platform risks and complex AI metrics as clear, scannable business risk assessments to senior corporate leadership.
• Exhibits a passion for disruptive innovation, total outcome ownership, and an unyielding commitment to designing out technical and process complexity.
• Demonstrated passion for fostering inclusive environments, building psychological safety, and empowering diverse, cross-functional teams to collaborate openly, challenge the status quo, and deliver collective innovation.

Demonstrates expertise in defining product vision and strategy for automated conversational platforms, with a strong focus on AI architecture and operational alignment. Proven ability to lead matrixed teams, manage complex product implementations, and drive innovation in technical product management.

• AI/GenAI Product Implementation
• Conversational Design Systems
• Matrixed Team Leadership
• Automated Delivery Tracks
• Technical Product Management

• Product Vision Formulation
• AI Architecture Management
• Data Science
• Conversational Commerce
• Cloud-Native Platform Architecture
• Automated Validation Frameworks
• Technical Error Automation
• Complex User Story Development
• Programmatic Architectures
• API Transaction Management

• Executive Presence
• Communication of Technical Risks
• Passion for Disruptive Innovation
• Fostering Inclusive Environments
• Empowering Cross-Functional Teams

• Bachelor's Degree
• Master's Degree in Technical Field

• Automated Conversational Platforms
• Agentic Middleware
• Multi-Tier Ecosystem
• Capital Planning Oversight
• Omnichannel Alignment
• Zero-to-One Software Initiatives
• Data Clean Rooms
• Multi-Modal Customer Context
• Technical and Process Complexity
• Collective Innovation