Senior Manager – ITAM
Job in
Jersey City, Hudson County, New Jersey, 07390, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
IT/Tech
IT Project Manager, IT Business Analyst, Change Management
Job Description & How to Apply Below
Responsibilities
- Lead transformation initiatives to evolve ITAM capabilities into an enterprise-grade operating model
- Design and implement end-to-end asset lifecycle processes (procurement to inventory to deployment to maintenance to retirement)
- Build and mature ITAM capabilities across:
Hardware Asset Management (HAM) Software Asset Management (SAM) SaaS and cloud asset management - Drive governance and standardization of HAM processes, including inventory accuracy, refresh cycles, and lifecycle controls
- Establish and mature SAM capabilities, including license management, compliance, reclamation, and optimization
- Own Service Now ITAM strategy, including HAM Pro, SAM Pro, workflow automation, and CMDB integration
- Identify and eliminate process gaps; standardize and scale workflows
- Partner with the ITAM Process Lead on roadmap development and transformation milestones
- Establish governance, policies, and compliance controls
- Drive asset data quality, normalization, and visibility improvements
- Collaborate across IT, finance, procurement, and security teams
- Develop KPIs, dashboards, and reporting to measure performance and maturity
- Modernize ITAM practices and embed them into IT operations
- Bachelor’s degree or equivalent experience preferred
- 8-12+ years of experience in ITAM, Service Now, or IT Operations leadership
- Proven experience transforming HAM and SAM capabilities
- Strong experience in Hardware Asset Management (inventory, lifecycle tracking, refresh planning)
- Strong experience in Software Asset Management (license compliance, optimization, SaaS management)
- Deep Service Now expertise, including HAM Pro, SAM Pro, and CMDB integration
- Deep understanding of full asset lifecycle management across hardware and software
- Experience managing vendor licensing and audit readiness
- Demonstrated process transformation and operating model design experience
- Strong data analysis, reporting, and analytics capabilities
- Knowledge of ITIL and ITSM integration points
- Strong collaboration skills across distributed teams
Position Requirements
10+ Years
work experience
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