Data Services Delivery Leader

HCLTech is looking for a highly talented and self- motivated Data Services Delivery Leader to join it in advancing the technological world through innovation and creativity.

Job Title
:
Data Services Delivery (DSD) Leader

Job : 143691

Position Type: Full-time

Location: Onsite - 4 days (Jersey City, NJ / DFW, TX / Chicago, IL / Bay Area, CA)

We are seeking an experienced Data Services Delivery (DSD) Leader to own the end-to-end delivery of data services, spanning both Application/Data Development and Production Support. This is a hybrid technical-managerial role for a leader who can balance hands-on technical credibility with large-scale program leadership. The ideal candidate has successfully run large, complex data programs, managed distributed delivery teams, and driven operational excellence across the full data lifecycle ‚from build to run.

• Own and drive end-to-end data services delivery, covering both new development/enhancements and L1/L2/L3 production support for data platforms, pipelines, and integrations.
• Act as the single point of accountability for delivery commitments, SLAs, and quality across the data services portfolio.
• Define and implement delivery governance, ensuring predictable, high-quality outcomes across multiple concurrent work streams.
• Farming existing accounts for AI and Data Opportunities and improving repeat business value at account level for Data & AI opportunities.

• Lead large, cross-functional data programs involving multiple teams, vendors, and stakeholders across geographies.
• Partner with business, product, and engineering leadership to translate strategic priorities into delivery roadmaps.
• Manage program-level risk, budget, resourcing, and executive reporting/status updates.

• Provide hands-on technical direction on data architecture, pipeline design, data quality frameworks, and modern data platforms (cloud data warehouses, ETL/ELT, orchestration tools, etc.).
• Review and guide technical design decisions; ensure engineering best practices, scalability, and cost-efficiency.
• Stay close enough to the technology to credibly engage in architecture discussions, troubleshoot escalations, and mentor technical teams.
• Participate in technical solutioning for AI and Data opportunities, Solutions and Accelerators

• Own production support operations for data platforms ‚incident management, root cause analysis, problem management, and continuous service improvement.
• Establish and monitor SLAs/OLAs, KPIs, and dashboards for support performance (MTTR, ticket volume, recurring issues, etc.).
• Drive automation and self-healing initiatives to reduce manual support effort and improve system reliability.
• Build, lead, and mentor a team of technical leads, developers, and support engineers across development and support functions.
• Foster a culture of ownership, continuous improvement, and technical excellence.
• Manage staffing, performance, and capacity planning across development and support pods.

• Implement and mature delivery frameworks (Agile/Scrum, ITIL, Dev Ops/Data Ops practices) suited to a dual development + support model.
• Drive continuous improvement in delivery processes, tooling, and documentation.
• Ensure compliance with data governance, security, and regulatory requirements.

• 15+ years of overall experience in data engineering/technology delivery, with 5+ years in a leadership role managing delivery and/or support teams.
• Proven experience leading large, complex data programs end-to-end (multi-team, multi-vendor, cross-geography).
• Strong technical background in data engineering ‚hands-on or recent hands-on experience with:
• SQL and at least one programming language (Python, Scala, Java)
• Data Governance, Data Management Services, Data modeling, Warehousing, and Integration Concepts
• Demonstrated experience owning both delivery/development and production support functions.
• Strong experience with ITIL-based support models, incident/problem management, and SLA governance.
• Excellent stakeholder management skills ‚comfortable engaging with…