Technical Support Associate

Technical Support Associate

Location:

San Jose, NJ, United States

Salary Range: USD 32.00–35.00 Weekly

Date Posted:

Jul 13, 2026

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one:
Zones – First Choice for IT. TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

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Term: 6-month contract to hire

Location:
Jersey City, NJ

Pay: $32.00 - $35.00; commensurate with experience

Hours: normal business hours

Seeking a highly skilled Technical Support Associate (Service Desk) to support our Global Service network and contribute to building a world-class field engineering organization. This role requires flexibility to work in a data center and call center environment, providing technical support via phone and web to customers experiencing hardware and software issues.

This position plays a critical role in ensuring customer satisfaction by providing timely and effective technical support. As a key part of our Global Service network, you will troubleshoot issues, deploy hardware solutions, and contribute to a seamless customer experience. Your expertise will directly impact the efficiency and reliability of Supermicro’s service operations.

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

• Provide frontline technical support to end-users via phone, email, and ticketing system.
• Drive tickets to resolution.
• Update tickets with internal and external notes.
• Work diligently to maintain ticket workflow.
• Excellent customer communication via email, tickets, phone, meetings etc. Diagnose and troubleshoot hardware, software, and network-related issues.
• Ordering and processing the return for parts.
• Escalate complex problems to higher‑level support teams when necessary.
• Monitor and maintain data center infrastructure to ensure optimal performance and uptime.
• Collaborate with data center staff to address and resolve technical issues.
• Conduct quality checks and test system functionality post‑installation.
• Work with internal teams to gather client requirements and provide technical expertise during the post‑sales process.
• Ensure compliance with data center policies and procedures.
• Document and report data center activities and incidents.

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering; or an Associate’s degree in Electrical/Electronics Engineering with equivalent relevant experience.
• 1+ year of experience in servicing complex X86 systems and parts.
• 1+ years of experience in a customer support role.
• Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application‑related issues.
• Ability to troubleshoot, problem‑solve, and make decisions in a fast‑paced environment.
• Experience with statistical Excel functions or database management.
• Ability to manage multiple cross‑functional projects concurrently in a rapidly changing environment.
• Hands‑on experience with enterprise‑grade server hardware.
• Strong verbal and…