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Incident Manager
Job in
Jersey City, Hudson County, New Jersey, 07390, USA
Listed on 2026-08-14
Listing for:
Maplecroft
Full Time
position Listed on 2026-08-14
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Overview
We are seeking a highly skilled Incident Manager to lead Major Incident Management (MIM) and ensure rapid restoration of services during critical outages. This role is responsible for minimizing business impact, driving structured incident response, and continuously improving service reliability.
The Incident Manager will act as the central point of coordination during high‑severity incidents, working across engineering, operations, and business teams. This role also contributes to problem management, change coordination, and operational excellence initiatives, with a primary focus on incident leadership and service recovery.
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