Senior Infrastructure Engineer

Senior Infrastructure Engineer

The Senior Infrastructure Engineer is a hands-on, technically strong engineer responsible for
the day-to-day operation, administration, and continuous improvement of ANI's core IT
infrastructure and end-user computing environment. The role spans enterprise networking,
Microsoft 365 administration, endpoint and mobile device management, server administration
(including backup and recovery), and meeting-room / audio-video technology.
A key dimension of this role is providing white-glove, executive-level support for leadership enduser equipment and boardroom technology, ensuring senior stakeholders and business-critical
operations experience minimal friction. The successful candidate combines deep technical
breadth with excellent communication skills, operating within a regulated pharmaceutical
environment where stability, security, and compliance (GxP, 21 CFR Part 11, SOX ITGC) are
paramount.
Responsibilities
Network Engineering:
Configure, maintain, and troubleshoot Cisco network devices
(routers, switches, wireless) across LAN, WLAN, and WAN; support VPN, DNS/DHCP,
VLAN segmentation, and site connectivity.
Microsoft 365 Administration:
Administer the M365 tenant including Exchange Online,
Teams, SharePoint, One Drive, Entra  (Azure AD), licensing, and security/compliance
configurations.
Endpoint & Mobile Device Management:
Manage device enrollment, provisioning,
compliance, and security using Microsoft Intune and other MDM solutions for corporateowned and BYOD workstations and mobile devices; enforce conditional access and remote
wipe.
Server Administration:
Administer Windows (and where applicable Linux) servers,
including patching, monitoring, performance tuning, Active Directory, file/print services, and
virtualization.
Backup & Recovery:
Own backup operations, restore testing, and disaster-recovery
readiness; ensure data protection, retention, and recoverability aligned with business
continuity requirements.
Audio-Video & Meeting Room Technology: Set up, maintain, and troubleshoot AV and

video-conferencing equipment (Teams Rooms, boardroom systems, displays, and

townhall/event AV).
Executive & End-User Support: Provide priority, white-glove support for executive end
- user equipment, laptops, mobile devices, and peripherals; act as an escalation point for

complex end-user incidents.
Compliance & Governance: Follow change-management (CAB), CSV/GxP change

control, and IT general controls; support internal, external, and regulatory audits with

evidence and documentation.
Maintain accurate documentation, asset records, run-books, and knowledge-base articles;

contribute to automation and shift-left initiatives.
Manages people:
No (individual contributor; may mentor junior engineers and coordinate

vendor/MSP resources).
Performs other duties as assigned or requested.

Skills
Strong hands-on expertise with Cisco network devices and core networking concepts

(routing, switching, VLANs, wireless, VPN).
Proficiency in Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra

) and endpoint management via Microsoft Intune / MDM platforms.
Solid server administration skills (Windows Server, Active Directory, virtualization) with

proven backup and recovery / disaster-recovery experience.
Practical experience troubleshooting audio-video and video-conferencing equipment in

meeting and executive spaces.
Demonstrated ability to deliver calm, professional, executive-level end-user support under

pressure.
Excellent verbal and written communication skills (a must) - able to explain technical

issues clearly to non-technical and senior stakeholders.
Strong problem-solving, prioritization, and customer-service orientation; self-directed and

detail-oriented.

Requirements
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related

field (or equivalent experience).
5-8 years of progressive experience in IT infrastructure / systems engineering roles.
Preferred certifications:
Cisco CCNA/CCNP, Microsoft 365 Certified (Modern Desktop /

Endpoint Administrator), Azure/Entra, or equivalent.
Preferred (nice to have): prior experience in the pharmaceutical / life-sciences or other

regulated (GxP, 21 CFR Part 11, SOX) industry.
Excellent communication skills are mandatory for this role.
Travel: up to 10-15% may be required for site/AV support and new-site build-outs.

Physical Requirements
Hybrid role with required on-site presence for executive support, AV/meeting-room, and

server/network hardware work.
Ability to lift and handle IT equipment (e.g., workstations, AV devices, up to ~20 kg) and

perform tasks involving cabling, racks, and under-desk setups.