M365 Service Engineer - AVP

Embark on a transformative journey as a M365 Service Engineer - AVP. At Barclays, our vision is clear – to redefine the future of banking and help craft innovative solutions. In this role, you will join a high-performing Service Operations team responsible for the operational management, stability, and continuous improvement of Barclays' Microsoft 365, Entra , and Messaging platforms. As a key member of the team, you will provide operational support, ensuring the availability, security, and performance of critical collaboration and communication services across the enterprise.

You will leverage your deep technical expertise in Microsoft 365, Microsoft Entra , Microsoft 365 Copilot/Agent 365 technologies, Exchange Online, and Proofpoint to troubleshoot complex issues, manage platform configurations, and support business-critical services. Working closely with cross-functional technology and security teams, you will help maintain a resilient, secure, and scalable environment that enables seamless productivity for colleagues across the organization.

You will identify opportunities to streamline processes, reduce manual effort, and enhance service reliability through automation and modern engineering practices. Additionally, you will play an active role in implementing and supporting security controls, ensuring compliance with organizational standards, and mitigating risks across the M365 and messaging ecosystem.

To be successful as a M365 Service Engineer - AVP, you should have:

• Deep technical knowledge across Microsoft Azure, Microsoft Entra , Microsoft Agent 365, and Generative AI technologies, with the ability to support and optimize enterprise-scale cloud solutions.

• Extensive experience administering and supporting Exchange Online, Proofpoint, Microsoft Copilot, and Microsoft 365 tenant services, ensuring highly available, secure, and resilient collaboration platforms.

• Good automation and scripting skills, including advanced Power Shell proficiency and experience developing automation solutions using Power Shell and Python to improve operational efficiency and reduce manual effort.

• Solid understanding of Microsoft 365 security, identity, and compliance capabilities, including Conditional Access, Privileged Identity Management (PIM), Defender, email security, and zero-trust principles.

• Proven experience in service operations, incident and problem management, root cause analysis, and stakeholder engagement, with the ability to resolve multi-layered technical issues and drive continuous service improvement.

Other highly valued skills include:

• Extensive technical experience in Microsoft Graph, REST APIs, and integration frameworks, with a good understanding of authentication, authorization, and enterprise application connectivity across the Microsoft ecosystem

• Proficiency in observability and monitoring practices, leveraging telemetry, logging, and performance analytics tools to identify trends, troubleshoot multi-faceted issues, and improve service reliability

• Practical experience working with enterprise platforms and tooling, including Power Automate, PowerBI, Splunk, ESAAS, Rubrik, and other monitoring, backup, and operational support solutions within large-scale environments

• Validated ability to lead technical programs, drive incident resolution, and collaborate across infrastructure, security, and engineering teams to deliver operational excellence and continuous service improvement

• Exceptional communication, relationship management, and stakeholder engagement skills, with an ability to influence outcomes, presenting technical concepts to diverse audiences, and building good partnerships across business and technology functions

You may be assessed on the key critical skills relevant for success in this role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job‑specific technical skills.

This role is located in our Whippany, New Jersey office.

Minimum Salary: $115,000

Maximum Salary: $160,000

The minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.

Barclays employees are eligible for a suite of competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.

This position is eligible for an incentive award.

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and…