Senior Deskside Support Engineer - VIP End User Support

Job in Jersey City, Hudson County, New Jersey, 07310, USA

Listing for: Iconma

Full Time position
Listed on 2026-08-21

Job specializations:

IT/Tech
IT Support, HelpDesk/Support, Desktop Support, Technical Support

Senior Deskside Support Engineer - VIP End User Support

Our client, an IT Services and Consultant company, is looking for a Senior Deskside Support Engineer - VIP End User Support for their Jersey City, NJ/ New York, NY location.

Responsibilities:

Manage and troubleshoot applications like outlook, excel etc
Work closely with offshore desktop engineering, helpdesk, IAM and other teams

Requirements:

Windows & MAC OS troubleshooting
Hardware & peripheral support
VIP user handling
Good communication skills handling VIP and end users
Hands on experience in hardware support (desktop/laptop, printers etc)
Printer installations
Conference room setup and testing
MAC OS setup and troubleshooting (important)
OS imaging using PXE, flash drive etc
Remote user support
Experience using ITSM tool
Ticket queue handling to adhere SLA commitments
Hardware inventory management
Win & Mac OS troubleshooting
Android & IOS support in configuring
Years of experience: 7.00 Years of Experience

Why Should You Apply?

Health benefits
Referral program
Excellent growth and advancement opportunities

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