AV Meeting Support Technician

WHO WE ARE

At AVI-SPL, we pride ourselves on our superior customer service, passion for excellence, spirit of teamwork, and the focus on continued innovation. Our employees are the people who enable us to deliver on those values every business day. That’s why we’re always on the lookout for talented, ambitious people who can make a substantial contribution to our team of smart, down-to‑earth, hardworking professionals.

We offer lots of room for growth! We support each other and value the importance of collaboration and intellectual curiosity across all our teams. You'll have daily opportunities to develop your individual skills, become an expert in the dynamic event production and corporate video industry, and be part of an innovative organization. We offer a competitive package and a balanced work-life culture.

We love what we do and hope you do too - come join us!

The AV Meeting Support Technician will provide on-premises audiovisual, meeting room, and light event production support for an established multinational pharmaceutical and biotechnology environment operating across conference rooms, auditoriums, and hybrid event spaces. theis role is responsible for:

• setting up, operating, and breaking down conference rooms, auditoriums, and non-standard event spaces to meet customer meeting and event requirements;
• providing onsite technical support for virtual meetings including Microsoft Teams event and hybrid productions as required; and
• performing preventative maintenance, troubleshooting, and rapid issue resolution across AV-enabled spaces to ensure consistent operational readiness and white-glove service delivery.
• This position supports both day-to-day meeting room operations and scheduled live event production activities, working closely with production technicians, engineers, and event management staff.

• Serve as the primary onsite point of contact for all meeting room setup, support requests, and basic event execution needs within assigned locations.
• Support the setup and operation of virtual and hybrid meetings including Microsoft Teams, Zoom, and webcast platforms including audio, video, screen sharing, and participant connectivity.
• Assist with presenter setup, including microphone placement, confidence monitoring, camera framing, and basic rehearsal support.
• Support day-of-event execution for small-scale meetings and assist production staff on larger hybrid and broadcast-style events as needed.
• Ensure end users are fully supported in-room, including troubleshooting connectivity, AV control systems, and presentation systems.
• Perform full setup and breakdown of conference rooms, auditoriums, and non-standard event spaces based on meeting requirements.
• Conduct pre-event room checks, including audio, video, control systems, and network connectivity validation.
• Verify correct operation of room systems including displays, microphones, cameras, DSP systems, control panels, and conferencing endpoints.
• Ensure all presentation systems laptops, room PCs, switchers, and codec systems are properly configured and tested prior to use.
• Perform first-line and intermediate troubleshooting of AV systems including audio, video, control, and conferencing technologies.
• Resolve issues including cable replacements, signal restoration, device resets, firmware-level resets, and endpoint reconfiguration.
• Conduct preventative maintenance checks on AV equipment and report deficiencies or recurring failures.
• Maintain accurate documentation of incidents, failures, resolutions, and recurring system issues.
• Maintain accurate inventory tracking of AV equipment within assigned spaces.
• Support updates to room documentation, SOPs, signal flow diagrams, and operational checklists.
• Log all service tickets, incident reports, and maintenance activities in accordance with SLA requirements.
• Support identification of equipment lifecycle issues and recommend replacement or upgrade needs through appropriate escalation channels.
• Participate in regularly scheduled team coordination meetings to align production schedules, room usage, and upcoming event requirements.
• Work collaboratively with Production Managers and…