Process Engineer

Job Description

• Define Target Operating Model (TOM) for Data Center Compute Services.
• Capacity Management
• Asset Lifecycle Management
• OS Lifecycle & Patch Management
• Hardware Refresh Programs
• Incident, Problem & Change Management
• DR and Business Continuity processes
• Create L1-L4 process maps, SIPOC diagrams, and RACI matrices.
• Establish standards, policies, SOPs, and operational playbooks.

• Define Target Operating Model (TOM) for Data Center Compute Services.
• Develop end-to-end workflows covering:
• Server Provisioning
• Capacity Management
• Asset Lifecycle Management
• VM Provisioning & Decommissioning
• OS Lifecycle & Patch Management
• Hardware Refresh Programs
• Incident, Problem & Change Management
• DR and Business Continuity processes
• Create L1-L4 process maps, SIPOC diagrams, and RACI matrices.
• Establish standards, policies, SOPs, and operational playbooks.

• Build operational frameworks for:
• Physical Servers (Dell, HPE, Lenovo)
• VMware/Nutanix/Hyper-V platforms
• Private Cloud Platforms
• AI/HPC Infrastructure
• GPU Clusters
• Container Platforms (Kubernetes/Open Shift)
• Define service catalog and service consumption models.

• Identify opportunities for automation and self-service.
• Work with engineering teams to implement:
• Infrastructure as Code (Terraform, Ansible)
• Automated provisioning o Workflow orchestration
• AI-driven operational monitoring
• Drive Lean/Six Sigma initiatives to improve efficiency.

• Establish KPIs, SLAs, OLAs, and operational scorecards.
• Ensure compliance with:
• ITIL
• ISO 27001
• SOC Controls
• Security & Risk guidelines
• Support audit readiness and operational reviews.

• Define capacity planning processes.
• Develop forecasting models for compute growth.
• Establish refresh, retirement, and migration frameworks.
• Optimize infrastructure utilization and operational costs.

• Collaborate with:
• Data Center Operations
• Infrastructure Engineering
• Cloud Teams
• Cybersecurity
• Service Management
• Application Owners
• Facilitate workshops and process governance meetings.

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage:
  Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support:
  Maternal & Parental Leaves.
• Insurance Options:
  Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth:
  Commuter Benefits & Certification & Training Reimbursement.
• Time Off:
  Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance:
  Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $100,000 - $130,000 a year

BACHELOR OF COMPUTER SCIENCE