Solution Engineer-1

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

At Infobip we dream BIG. We value creativity, persistence, and innovation - passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally.

Join us in our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Job Description Why is this role important at Infobip?

Our Solutions Engineer is a mediator between Infobip and customer deployers/development technical teams, providing accurate technical solutions and expertise. The role takes part in activities for Infobip’s customers, product proposals, deployments, connectivity & integrations, implementations, solution design, and delivery. In order to deliver the desired business results, you will collaborate with the regional teams and serve as a project manager or assist the more experienced project leads.

You’ll have the opportunity to learn about Infobip’s products and solutions as well as our company’s business processes. With your project management experience, you successfully perform project-related tasks and consult with Product Development teams, Solutions Engineers, our Solution Architect, and Solution Managers on assigned projects.

You know you are doing a good job when you:

Have a strong knowledge of all technical aspects of Infobip’s products and solutions.

Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business.

Integrate Infobip products into our clients’ systems (custom-scripted API, SFTP, and other solutions over CPaaS and SaaS services).Can identify new and innovative use cases for Infobip’s products and solutions.

Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition.

Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.

Conduct demos, Proof of Concepts (POCs), and solution integration enablement sessions for customers and summarize meetings via documentation.

Maintain the highest degree of customer satisfaction during project implementation.

Collect the technical requirements and design technical solutions and service integration plans.

Deliver detailed and accurate technical documentation.

Handle technical and security questionnaires.

Ensure that all the projects are delivered on time, within scope and budget.

More about you & your qualifications:

Minimum 3 to 5 years of strong, related experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar roles.

Experience in a technical role in the Telecommunications industry / CPaaS space.

Preferred knowledge in virtualization, machine learning, RCS, and mobile identity solutions.

Excellent communication skills (both written and verbal) to clients, partners, and colleagues.

You have the ability to challenge the status quo.

You have an Engineering background and passion for IT and technology.

Proactive and creative approach to attend to clients’ needs (even if…