IT Manager

Alternate Concepts, Inc. (ACI) and Herzog Transit Services, Inc. (HTSI), collectively the ACI/Herzog Joint Venture (AHJV), along with our key subcontractors are seeking applicants for the Hudson Bergen Light Rail operation located in Hudson County, New Jersey. ACI was founded in 1989 with their corporate office located in Boston, MA and Herzog founded in 1969 with corporate offices located in St.

Joseph, MO and Fort Worth, TX. Combined our companies provide FRA/FTA compliant transportation, equipment maintenance, dispatching, right-of-way maintenance, facility maintenance, and dispatching services for 20 distinct client properties. In addition to the Joint Venture being the upcoming operator/maintainer of the Hudson Bergen Light Rail, we currently jointly operate the Tren Urbano heavy rail service in San Juan, Puerto Rico and the CTDOT’s Hartford intercity service in Connecticut.

ACI/Herzog Joint Venture, along with our key subcontractors, are currently seeking an IT Manager to join our team.

The pay rate for this position is $100,000 annually.

ACI-Herzog Joint Venture offers a competitive benefits package for eligible employees, including paid-time-off, medical, dental, and vision coverage; employer-paid life and AD&D insurance; short-term and long-term disability coverage; and a 401(k) retirement savings plan. Voluntary employee-paid benefits include supplemental life and AD&D insurance, critical illness, hospital indemnity, and accident coverage.

The IT Manager is responsible for the leadership, availability, security, and continuous improvement of AHJV's information technology environment supporting the Hudson-Bergen Light Rail operations and maintenance program. Reporting to the Asset Manager, the Manager directs IT personnel and vendors; develops and executes technology plans; manages infrastructure, applications, data, cybersecurity, budgets, assets, and service delivery; and provides hands-on escalation support for a 24-hour transit operation.

The position works closely with AHJV leadership, NJ TRANSIT, corporate IT, department managers, and technology partners to maintain business continuity, reduce technology risk, and ensure systems, configurations, credentials, and documentation remain current and under appropriate AHJV control.

IT Leadership and Strategy
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Develop, maintain, and execute a multi-year information technology plan aligned with AHJV operational requirements, contract commitments, cybersecurity needs, business priorities, and equipment replacement cycles.

Service Delivery
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Manage day-to-day IT services and the user-support function, establish priorities and service expectations, monitor open issues, communicate status, and ensure timely resolution and appropriate escalation.

24/7 Operational Support
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Maintain effective coverage and escalation arrangements for critical business and operations-support systems, including after-hours response when outages or technology failures may affect safety, service, customers, or business continuity.

Infrastructure and Networks
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Oversee the planning, installation, configuration, monitoring, maintenance, and replacement of servers, endpoints, LAN/WAN, wireless networks, firewalls, VPNs, access points, cellular routers, printers, mobile devices, office phones, and related infrastructure.

Systems and Applications
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Evaluate, select, implement, license, integrate, and support enterprise and transit-specific applications, including collaboration, asset and maintenance management, reporting, database, and operational-support platforms.

IT/OT Coordination
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Coordinate with Communications, Signals, Power, Facilities, Operations, and technology vendors where information technology interfaces with operational technology; maintain clear ownership, change-control, access, and cybersecurity boundaries.

Cybersecurity
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Establish and enforce appropriate security controls, including multi-factor authentication, least-privilege access, endpoint protection, patching, vulnerability management, logging, monitoring, security awareness, and timely remediation of identified risks.

Identity and Access Management
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Administer and periodically review user, privileged, remote, and physical-access permissions; ensure prompt access changes for new hires, transfers, separations, and vendors; and investigate unauthorized access or system overrides.

Incident and Problem Management
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Lead the technical response to significant IT incidents, coordinate internal and vendor resources, issue stakeholder updates, restore service, document root cause, and track corrective and preventive actions to completion.

Business Continuity and Disaster Recovery
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Maintain and test backups, recovery procedures, redundancy, emergency contacts, and technology continuity plans; conduct periodic exercises and close identified gaps.

Configuration, Credential, and Knowledge Control
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Maintain current network diagrams, IP and interface records, system configurations, administrative…