Digital CX Specialist: Social Media & Support
Job in
Jersey City, Hudson County, New Jersey, 07390, USA
Listed on 2026-08-28
Listing for:
Seneca Resources
Full Time
position Listed on 2026-08-28
Job specializations:
-
IT/Tech
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Seneca Resources seeks a Digital Customer Experience Specialist to monitor and engage with customers across social channels, ensuring timely responses and clear, accurate messaging. The role involves content support, social listening, and coordination with internal teams to close out inquiries.
The candidate will manage real-time communications during live hours, assist with website content updates, and create customer-facing messages and reports to inform management on trends and opportunities.
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