ServiceNow Developer

Jersey City, NJ, United States (On-site)

Contract (6 months 16 days)

Published 3 days ago

Servicenow development

Performance & Capacity Management

SQL

REST / SOAP

production support

Agile/SCRUM

release management

We are seeking an experienced Service Now Developer to support and enhance the organization's Capacity Management processes within the Service Now platform. The candidate will be responsible for designing, developing, and implementing Service Now solutions that improve infrastructure capacity planning, utilization tracking, forecasting, performance analytics, and operational reporting. The role requires close collaboration with Capacity Management, Infrastructure, Cloud, Operations, and Service Delivery teams to ensure proactive management of IT resources and services.

• Design, develop, and maintain custom applications, workflows, and integrations within Service Now to support Capacity Management processes.
• Configure and customize Service Now modules including ITSM, CMDB, Service Mapping, Performance Analytics, Discovery, and Reporting.
• Develop capacity dashboards, KPIs, and forecasting reports for servers, storage, network, cloud, and application resources.
• Integrate Service Now with infrastructure monitoring and observability tools such as Solar Winds, Dynatrace, App Dynamics, Splunk, Nagios, Azure Monitor, and AWS Cloud Watch.
• Automate data collection, trend analysis, threshold alerts, and capacity planning workflows.
• Support CMDB health initiatives and ensure accurate infrastructure asset and configuration data.
• Develop and maintain REST/SOAP APIs, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer workflows, and Scheduled Jobs.
• Partner with Capacity Management teams to analyze utilization trends and recommend automation improvements.
• Participate in Service Now upgrades, patching, testing, and release management activities.
• Create technical documentation, process flows, and knowledge articles.
• Troubleshoot platform issues and provide Level 3 support for Service Now-related incidents and enhancements.

• Service Now Expertise
• 5+ years of Service Now development experience.
• Strong hands-on experience with:
  • ITSM
  • CMDB
  • Service Mapping
  • Discovery
  • Performance Analytics
  • Flow Designer
  • Integration Hub
• Experience developing custom Service Now applications and portals.

• REST API, SOAP, JSON, XML integrations.
• SQL and data analysis skills.
• Experience with Service Now reporting and dashboard development.
• Knowledge of Agile/Scrum methodologies.
• Capacity Management Knowledge

• ITIL Capacity Management processes
• Capacity planning and forecasting
• Trend analysis and predictive analytics
• Hybrid Cloud environments (AWS, Azure)

• Service Now Certified System Administrator (CSA)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Implementation Specialist (CIS)
• ITIL Foundation Certification
• Banking or Financial Services industry experience preferred.

The pay range that the employer in good faith reasonably expects to pay for this position is $34.67/hour - $54.18/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage;

return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.