Blockchain Incident Management Lead​/Manager at SVATS Inc Jersey , NJ

Role:
Blockchain Incident Management Lead / Manager

Location:

Jersey City, NJ (Onsite)

Domain:
Corporate & Investment Banking / Digital Assets

• Blockchain Incident Lifecycle:
  Oversee end-to-end logging, triage, and reporting of mainnet, testnet, and smart contract execution failures.
• Technical War Rooms:
  Coordinate rapid-response communication between smart contract engineers, node operators, security teams, and traditional banking infrastructure peers.
• Regulatory Compliance:
  Draft high-fidelity post-incident reports that meet strict federal and international financial regulatory compliance frameworks.
• Metrics &Analytics:
  Build data-driven dashboards to track blockchain network uptime, transaction finality delays, gas fee anomalies, and team response metrics.

• Experience:
  
  10+ years in Financial Services IT Service Management (ITSM), Operational Risk, or Production Support, with at least 1-2 years dedicated to blockchain or decentralized applications (dApps).
• Technical Knowledge:
  Deep understanding of enterprise blockchain mechanics (e.g., Ethereum/EVM, Hyperledger, Corda), consensus mechanisms, gas optimization, and smart contract logic.
• Tooling Proficiency:
  Advanced hands‑on experience with institutional ITSM platforms (Service Now, Jira) and blockchain analytics tools (Splunk, Dune, block explorers).
• Communication:
  Masterful technical writing capability to simplify complex cryptographic or protocol-level anomalies into actionable summaries for non-technical stakeholders.