Senior Service Delivery Manager; DPO

Senior Service Delivery Manager (DPO)

To manage application support and maintenance operations to the satisfaction of the customer and meeting the agreed service levels and within the cost budgeted for providing the support.

1. Co-ordination with Onsite Track Leads and Engaging with Customers

2. Ensure Process Effectiveness and Continual Service Improvement

3. Managing Cost of Providing Service within Budgeted Levels

4. Managing Risks and Escalating Appropriately to Sr Management

5. Managing Support Operations to Agreed SLAs

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.