Senior Site Reliability Engineer

Job Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

• Serve as a senior technical authority for GCP platform reliability, resiliency, observability, automation, and production readiness.
• Design and implement advanced reliability patterns for Azure landing zones, private networking, DNS, firewalls, regional resiliency, service health checks, and workload onboarding.
• Lead complex platform reliability initiatives such as secondary-region readiness, egress/ingress observability, private DNS resolver monitoring, GenAI platform health checks, and enterprise dashboard automation.
• Define and mature SLIs, SLOs, reliability indicators, alerting standards, and service health reporting for Azure platform services.
• Develop reusable Terraform modules, automation frameworks, and CI/CD patterns that improve consistency, compliance, and operational quality.
• Drive observability improvements using Log Analytics, Dynatrace, Resource Graph, dashboards, and enterprise monitoring tools.
• Identify systemic reliability risks and translate them into engineering roadmaps, remediation plans, automation opportunities, and operational controls.
• Lead deep technical investigations for major incidents, recurring problems, platform defects, or service degradation events.
• Partner with security and governance teams to integrate IAM, policy-as-code, vulnerability remediation, control validation, and audit readiness into Azure platform operations.
• Provide technical design input for new Azure services and workloads to ensure operational readiness before production adoption.
• Mentor SRE engineers and raise the technical bar for automation, troubleshooting, documentation, resiliency design, and production support.
• Create executive-ready technical summaries, reliability narratives, and recommendations for leadership review.
• Establish reusable standards for runbooks, dashboards, health checks, problem records, post-incident reviews, and production-readiness gates.
• Design solutions to visualize key production support metrics enabling operational readiness and site reliability engineering teams to identify scenarios requiring intervention.
• Develop software solutions and/or improved processes to address work identified as ‘toil’ by collaborating with key partners to identify, track, and remediate processes to free time allocated to reliability.
• Partner with development and infrastructure teams to create error budget policies prioritizing reliability stories that fall below Service Level Objective thresholds and suggest code optimizations, additional instrumentation, and/or logging structures to gain service reliability visibility.
• Identify and plan for capacity bottlenecks, vulnerabilities, and opportunities for reliability improvement such as low-level error rates and noise, and reduce manual support effort and/or improve system reliability.
• Assess monitoring for new changes with development partners and work with monitoring tools team to monitor dashboards and enhance application and system monitoring designs.
• Engage as a subject matter expert in incident triage efforts, failure scenario modeling, and work with the problem manager to diagnose root causes for complex/high impact incident/problem management investigations.
• Collaborate with development and infrastructure teams to understand technical solutions and develop Service Level Indicators and SLOs to measure and improve the reliability of the services they support.

• 4+ years of experience in cloud infrastructure engineering, platform engineering, or cloud operations, with exposure to Google Cloud Platform…