ServiceNow Developer

Service Now Developer Position

We are seeking an experienced Service Now Developer to support and enhance Capacity Management processes within the Service Now platform. The ideal candidate will design, develop, and implement Service Now solutions that improve infrastructure capacity planning, utilization tracking, forecasting, performance analytics, and operational reporting. This role requires close collaboration with Capacity Management, Infrastructure, Cloud, Operations, and Service Delivery teams to ensure proactive management of IT resources and services.

Key Responsibilities:

• Design, develop, and maintain custom applications, workflows, and integrations within Service Now to support Capacity Management processes.
• Configure and customize Service Now modules, including ITSM, CMDB, Service Mapping, Discovery, Performance Analytics, and Reporting.
• Develop capacity dashboards, KPIs, and forecasting reports for servers, storage, network, cloud, and application resources.
• Integrate Service Now with infrastructure monitoring and observability tools such as Solar Winds, Dynatrace, App Dynamics, Splunk, Nagios, Azure Monitor, and AWS Cloud Watch.
• Automate data collection, trend analysis, threshold alerts, and capacity planning workflows.
• Support CMDB health initiatives and ensure accurate infrastructure asset and configuration data.
• Develop and maintain REST/SOAP APIs, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer workflows, and Scheduled Jobs.
• Partner with Capacity Management teams to analyze utilization trends and identify opportunities for automation and process improvement.
• Participate in Service Now upgrades, patching, testing, and release management activities.
• Create technical documentation, process flows, and knowledge articles.
• Troubleshoot platform issues and provide Level 3 support for Service Now-related incidents and enhancements.

Required Skills:

• Service Now Expertise: 5+ years of hands-on Service Now development experience.
• Strong experience with ITSM, CMDB, Service Mapping, Discovery, Performance Analytics, Flow Designer, and Integration Hub.
• Experience developing custom Service Now applications and portals.
• Strong understanding of Service Now development best practices and platform architecture.

Technical

Skills:

• Strong proficiency in JavaScript and Service Now development tools, including Glide API, Script Includes, Business Rules, UI Actions, Client Scripts, UI Policies, and Scheduled Jobs.
• Experience with REST API, SOAP, JSON, and XML integrations.
• SQL and data analysis skills.
• Experience developing Service Now reports, dashboards, KPIs, and performance analytics.
• Knowledge of Agile/Scrum methodologies.

Capacity Management Knowledge:

• ITIL Capacity Management processes.
• Capacity planning and forecasting.
• Infrastructure performance monitoring.
• Resource utilization management.
• Trend analysis and predictive analytics.
• Hybrid cloud environments, including AWS and Azure.

Preferred Qualifications:

• Service Now Certified System Administrator (CSA).
• Service Now Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist (CIS).
• ITIL Foundation Certification.
• Experience supporting large enterprise infrastructure environments.
• Banking or Financial Services industry experience preferred.

Key

Competencies:

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work effectively with technical and business stakeholders.
• Strong understanding of enterprise IT infrastructure and service management.
• Ability to manage multiple priorities in a fast-paced environment.