ServiceNow Developer
Job in
Jersey City, Hudson County, New Jersey, 07310, USA
Listed on 2026-09-01
Listing for:
Ampcus
Full Time
position Listed on 2026-09-01
Job specializations:
-
IT/Tech
Cloud Computing: Infrastructure & Operations, IT Specialist
Job Description & How to Apply Below
Service Now Developer
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented team.
Location(s):
Jersey City, NJ, Tampa, FL and Tempe, AZ
We are seeking an experienced Service Now Developer to support and enhance Capacity Management processes within the Service Now platform. The role will focus on designing, developing, and implementing Service Now solutions that enable infrastructure capacity planning, utilization tracking, forecasting, performance analytics, and operational reporting.
Key Responsibilities- Design, develop, configure, and maintain custom Service Now applications, workflows, and integrations supporting Capacity Management.
- Configure and customize Service Now modules including: ITSM, CMDB, Service Mapping, Discovery, Performance Analytics, Reporting.
- Develop capacity dashboards, KPIs, utilization metrics, forecasting reports, and operational analytics for server, storage, network, cloud, and application resources.
- Integrate Service Now with infrastructure monitoring and observability platforms, including Solar Winds, Dynatrace, App Dynamics, Splunk, Nagios, Azure Monitor, and AWS Cloud Watch.
- Automate infrastructure data collection, trend analysis, threshold monitoring, alerts, and capacity-planning workflows.
- Support CMDB health initiatives and maintain accurate infrastructure asset and configuration data.
- Develop and maintain REST/SOAP APIs, Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, Flow Designer workflows, and Scheduled Jobs.
- Partner with Capacity Management teams to analyze resource utilization and infrastructure trends and identify opportunities for automation and optimization.
- Participate in Service Now upgrades, patching, testing, deployment, and release management activities.
- Create technical documentation, process flows, configuration documentation, and knowledge articles.
- Troubleshoot complex Service Now platform issues and provide Level 3 production support for incidents and enhancements.
- Follow Agile/Scrum development practices and participate in sprint planning, reviews, and retrospectives.
- 5+ years of hands-on Service Now development experience.
- Strong experience with: ITSM, CMDB, Service Mapping, Discovery, Performance Analytics, Flow Designer, Integration Hub.
- Experience developing custom Service Now applications and portals.
- Strong understanding of Service Now development best practices and platform architecture.
- Strong JavaScript development skills.
- Hands-on experience with Glide API, Script Includes, Business Rules, UI Actions, Client Scripts, and UI Policies.
- Experience developing REST and SOAP integrations.
- Strong knowledge of JSON and XML.
- SQL and data analysis experience.
- Experience developing Service Now reports, dashboards, KPIs, and performance analytics.
- Experience with Agile/Scrum methodologies.
- ITIL Capacity Management processes.
- Capacity planning and forecasting.
- Infrastructure performance monitoring.
- Resource utilization and optimization.
- Trend analysis and predictive analytics.
- Infrastructure capacity metrics and KPIs.
- Hybrid cloud environments, including AWS and Azure.
- Service Now Certified System Administrator (CSA).
- Service Now Certified Application Developer (CAD).
- Service Now Certified Implementation Specialist (CIS).
- ITIL Foundation certification.
- Experience supporting large-scale enterprise infrastructure environments.
- Experience in the banking or financial services industry.
- Experience integrating Service Now with enterprise monitoring and observability platforms.
- 100% onsite.
- Position available in Jersey City, NJ;
Tampa, FL; or Tempe, AZ. - Requires close collaboration with infrastructure, cloud, operations, capacity management, and service delivery teams.
Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.
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