Middleware Incident​/Problem Manager​/Engineer x ; CLT, JC, Plano, Chandler

Middleware Incident/Problem Manager/Engineer x 2 (CLT, JC, Plano, Chandler) (BH-110819)

Location Jersey City, United States Sector IT Salary $70.00 to $73.00 per hour

Job Title:
Middleware Engineer/

Duration: 12+ Months

Location:
Jersey City, NJ

Required Pay Scale: $70-$73/hour W2

Middleware Engineer / Problem Management Profile Type Middleware Engineer / Production Support Engineer with strong problem management experience

Project Details The hiring team is looking for a technically strong Middleware Engineer who can support enterprise middleware platforms while also taking ownership of problem management activities. This person will investigate recurring production issues, perform root cause analysis, coordinate technical teams, and drive permanent fixes through resolution.

The ideal candidate is comfortable getting hands-on with middleware technologies and production troubleshooting, but can also operate across application, infrastructure, database, and network teams to manage complex problems from identification through closure.

• 5+ years of experience supporting
  enterprise middleware / application integration environments
• Strong hands-on experience with middleware technologies such as
  Web Sphere, Web Logic, Tomcat, MQ, Kafka, or similar platforms
• Strong
  production support and troubleshooting
  experience
• Experience performing
  root cause analysis (RCA)and resolving recurring production issues
• Demonstrated
  Problem Management
  experience, including problem identification, investigation, corrective actions, and permanent resolution
• Ability to coordinate technical teams across
  application, infrastructure, database, network, and middleware
  areas
• Strong understanding of
  Linux/Unix
  and application/server environments
• Experience with
  incident, problem, and change management
  processes
• Strong communication skills with the ability to explain complex technical issues to both technical and non-technical stakeholders

• Provide technical support for enterprise middleware platforms and production applications
• Troubleshoot complex middleware and application issues and restore service when necessary
• Own and drive
  problem records
  from identification through root cause and permanent resolution
• Perform detailed
  RCA
  for recurring incidents and production failures
• Identify trends and recurring issues and develop plans to eliminate underlying causes
• Partner with application, infrastructure, database, network, and other engineering teams to resolve cross-platform problems
• Lead technical discussions around corrective and preventative actions
• Track remediation efforts and ensure action items are completed
• Support incident and change management activities as needed
• Document technical findings, known errors, workarounds, and permanent fixes
• Participate in production reviews and identify opportunities to improve system stability and reliability
• Communicate problem status, risks, root cause, and remediation plans to management and stakeholders

• Experience with
  IBM Web Sphere / MQ
• Experience with
  Oracle or other relational databases
• Experience with
  Kafka or other messaging/integration platforms
• Splunk or other enterprise monitoring/logging tools
• ITIL certification or formal ITIL/Problem Management experience
• Experience in a large enterprise or regulated environment
• Experience with automation or scripting using
  Shell, Python, or similar

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at:  //

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)