ITSM Process Lead: Incident Release
Listed on 2026-09-25
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IT/Tech
IT Project Manager, Change Management, IT Specialist, IT Consultant
DePuy is seeking an ITSM Process Lead to drive end-to-end governance, execution, and continuous improvement of Incident, Problem, Change, and Release Management for the program.
You will own CAB operations, oversee major incident bridges, lead RCA activities, track SLAs, and coordinate releases across applications and infrastructure.
Strong communication, governance skills, and Service Now ITSM experience are essential, with on-site involvement as applicable and offshore considerations as needed.
As a ITSM Process Lead:
Incident, Change & Release, you will play an important part at HCLTech in NJ, United States.
The position is based in NJ, United States.
This opportunity is part of our work in IT & Technology, Consulting.
The advertised compensation is 120..
We aim to respond to suitable candidates as soon as possible.
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