Data Center Manager - Somerset, NJ; Hybrid

Title:
Data Center Manager
Duration:
Contract
Location:
Somerset, NJ (Hybrid)
Pay Rate Range: $55-$60/hr on W2

• The Data Center organization is responsible for the strategy, provisioning, operation, and lifecycle management of the firm's data center portfolio. The organization oversees the end-to-end delivery of data center services, from initial requirements and construction through day-to-day operations, technology placement, rack-and-stack execution, and physical asset lifecycle management.

• The organization supports the firm's business and technology objectives by delivering resilient, scalable, and efficient data center services through a global team. It manages a large portfolio of data center space and critical power infrastructure while maintaining strong operational and financial controls.

• Through a focus on operational excellence, engineering standards, risk management, capacity planning, application migration support, tooling and automation, and strategic execution, the organization is responsible for maintaining the stability, efficiency, and long-term resiliency of the firm's critical data center environments.

• The North American Hardware Break/Fix Operations Manager is responsible for leading the delivery of business-as-usual data center hardware operations across the Americas, including enterprise, colocation, exchange, WAN, and cloud environments.

• This senior leadership role requires a proven ability to drive operational performance, build and develop high-performing teams, foster a strong culture of accountability, and align service delivery with business priorities and technology objectives.

• The position is accountable for the overall operation, maintenance, governance, and service quality of critical Hardware Break/Fix, IMAC, and Smart Hands services supporting IT operations across the Americas data center footprint. Responsibilities include team and talent management, critical event response, incident and problem management, change management, risk mitigation, cost and contract oversight, and ownership of key stakeholder relationships with internal clients and Data Center Operations.

• The role requires the ability to provide or coordinate 24x7 escalation support, including participation in an on-call model and occasional scheduled weekend coverage as business needs require.

• Provide senior operational leadership and single-point accountability for the integrated, hands‑on management of IT hardware services across the Client's Americas data center portfolio.

• Own and oversee hardware‑related changes, significant events, incidents, and problems from initiation through closure, including post‑incident reviews, root cause analysis, corrective actions, and management follow‑up.

• Develop, maintain, and continuously improve standard operating procedures, emergency response procedures, preventive maintenance programs, and technical documentation.

• Maintain a deep understanding of data center design intent, operating models, contingency plans, and service dependencies to support effective resiliency planning and operational response.

• Provide disciplined oversight of financial management, cost control, regulatory and code compliance, personnel management, staff development, health and safety, statutory obligations, environmental controls, and energy management.

• Deliver regular management reporting that demonstrates operational performance, service quality, and adherence to internal OLAs, SLAs, KPIs, and governance expectations.

• Communicate operating principles, technical direction, objectives, and performance expectations clearly to stakeholders, vendor partners, and critical facilities management teams.

• Manage communications…