Junior Quality Analyst

We are seeking a Business Operations & Digital Solutions Analyst to support day-to-day operational processes, business systems, and digital solutions across the Customer Service & Customer Operations (CSCO) organization. This individual will serve as a key liaison between business teams and technology partners, supporting customer-facing applications, digital integrations, master data activities, operational workflows, and issue resolution efforts that enable efficient customer ordering, fulfillment, and service experiences.

The successful candidate will be a proactive problem solver who can independently manage operational activities while collaborating across multiple business and technical teams to identify issues, drive resolution, and support continuous improvement initiatives.

• 2+ years of experience supporting business operations, customer operations, order management, supply chain, customer service, business systems, or digital solutions.
• Bachelor's degree or equivalent experience.
• Experience working with support queues, ticketing systems, case management processes, or operational workflows.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Strong communication, collaboration, and stakeholder management skills.
• Ability to independently manage competing priorities and proactively drive issue resolution.
• Experience working across multiple business applications, data sources, and operational processes.

• Healthcare, pharmaceutical, medical device, manufacturing, distribution, or related industry experience.
• Experience supporting Order‑to‑Cash, customer operations, supply chain, or commercial business processes.
• Familiarity with ERP, CRM, customer portals, integration platforms, workflow tools, or customer‑facing applications.
• Experience supporting system implementations, business process improvements, testing, or readiness activities.
• Experience with reporting, analytics, dashboards, or business intelligence tools.
• Experience working with customer, product, pricing, or order‑related master data.

• Manage operational requests, inquiries, enhancement requests, and issue resolution activities across business applications and customer‑facing systems.
• Investigate process failures, transaction issues, data discrepancies, and system exceptions impacting customer operations.
• Coordinate with business and technical support teams to ensure timely resolution of incidents and service requests.
• Support operational processes across digital channels, business applications, and integrated platforms.
• Monitor process performance and identify opportunities for continuous improvement.

• Support customer, product, pricing, and order‑related data management activities to ensure accuracy and consistency across systems.
• Assist with troubleshooting workflow exceptions and business process issues.
• Partner with business stakeholders to identify root causes and recommend solutions.
• Support data governance, data quality, and process compliance activities.
• Contribute to process documentation, training materials, and knowledge management efforts.

• Monitor support queues and prioritize incoming requests based on business impact and urgency.
• Create, manage, and track incidents, service requests, and enhancement requests through resolution and closure.
• Serve as a liaison between business users and technical teams to support application enhancements, testing activities, and system improvements.
• Support system implementations, upgrades, deployments, and business readiness activities.
• Assist with user acceptance testing, validation activities, and production support.