Claims Examiner, Commercial Auto

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

The Auto Claims Examiner – Property Damage is responsible for the investigation, evaluation and resolution of commercial automobile claims involving property damage. You will be Arch’s point of contact with customers – directing and making decisions regarding the repair process from beginning to end. Managing your own inventory while working independently, you’ll work closely with body shops and others to negotiate repair pricing and assess liability.

Ideal candidates will possess leadership and conflict management skills, along with strong attention to detail and a passion for providing excellent customer service. The ideal candidate is customer and technically focused to ensure we’re achieving industry best outcomes all while making sure we’re delivering on our promise to our customers.

• Investigate, evaluate, and resolve commercial auto claims nationwide that involve an inventory of physical damage claims, salvage, rental and other related claims.
• Identify and assess coverage issues, draft coverage position letters, and retain coverage counsel, when necessary, as well as review coverage counsel's opinion letters and analysis.
• Execute on claims strategies to achieve claims quality, customer service and operational objectives.
• Coordinate vehicle inspections, review estimates, determine total loss evaluations, manage rental and salvage and set clear expectations and timelines.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments.
• Review and determine validity of any supplement requests.
• Serve as a mentor to less‑experienced claims professionals.
• Support the strategy and operations of Auto claims.
• Assists in industry analysis and benchmarking studies.
• Prepare and present written/oral reports to senior management setting forth all issues influencing evaluation and recommending reserves.
• Maintain a diary of all claims, post reserves in a timely fashion, and expeditiously respond to inquiries from the insured, counsel, underwriters, brokers, and senior management regarding claims.
• Other duties as assigned.

• Five to seven (5-7) years of working experience at a commercial auto carrier handling material damage claims nationally. Claims experience with Commercial Middle Market Customers a plus.
• Exceptional communication (written and verbal), evaluating, influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines.
• Strong time management and organizational skills.
• Creative, out of the box thinker who refuses to accept the status quo.
• Ability to take part in active strategic discussions.
• Ability to work well independently and in a team environment.
• Hands‑on experience and strong aptitude with Microsoft Excel, PowerPoint and Word.
• Willing and able to travel 10%.

• Bachelor's degree.
• Proper adjuster licensing in all applicable states.

For individuals assigned or hired to work in the location(s) indicated below, the base salary range is provided. Range is as of the time of posting. Position is incentive eligible.
For NY, NJ, Long Island: $80,900 - $107,900/year
For Hartford, Philadelphia, Chicago: $70,900 - $97,110/year
For Alpharetta, O, Fallon: $60,900 - $83,622/year

Total individual compensation (base salary, short & long‑term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above pay range may be modified in the future.

Arch is committed to helping employees succeed through our comprehensive benefits package that includes multiple medical plans plus…