Operations Coordinator, Healthcare - P2278-S2029

Job Overview

This entry‑level position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). The role involves partnering with Independent Contractors (IC’s) to deliver products from clients’ locations to designated destinations.

• Monitor that all routes are covered, IC check‑in is complete, and routes run on time.
• Create routes according to customer requirements and ensure IC’s accept dispatch for delivery services.
• Monitor the dispatch board to ensure customer requested delivery times are met.
• Communicate any delays or problems to the customer and dispatch department.
• Ensure IC’s provide services in the vehicle type requested by the customer.
• Ensure compliance with IC login process and EC‑mobile.
• Work directly with IC’s to assist with issues encountered while under dispatch.
• Assist in arranging for STAT coverage for customers as needed.
• Restructure routes as requested by the customer to ensure on‑time execution.
• Ensure IC’s provide contracted delivery services in compliance with customer regulations.
• Assist with contracting of IC’s as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC’s to ensure their paperwork is up to date.
• Ensure IC’s wear a uniform shirt with a visible  as required by customers.
• Perform other duties as assigned.

• Basic MS Office programs (Outlook, Excel, Word) experience.
• Proactive and resourceful with ability to work effectively in a fast‑paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Must maintain a valid driver’s license and a clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.
• College degree or a high school diploma with equivalent combination of education and experience.
• Six Sigma Green Belt certification preferred.

• Shift Days:
  Monday – Friday
• Shift
  
  Hours:
  
  12:00 PM – 8:30 PM (extra hours, weekends, and holidays preferred)
• Pay Rate: $18.00 – $22.00 per hour (dependent upon experience level)
• Travel:
  On occasion up to 15%

• 401(k)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays