Sea Logistics ISC Operational Key Account Manager

It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Operational Key Account Manager is responisbe for establishing and maintaining customer relationships, clarifying and formalizing operational requirements, and increasing customer satisfaction through tailored solutions. Internally, it includes acting as a liaison for customer needs, supporting compliance and RFQ processes, and managing customer information and rate cards. Additionally, the role focuses on KPI management, continuous improvement, and facilitating business reviews and ad hoc projects.

• Build and maintain strong customer relationships, serving as a main point of contact and escalation resource.
• Understand, negotiate, and formalize customer operational requirements while ensuring service excellence and tailored solutions.
• Identify and drive cost‑saving and continuous improvement initiatives across customer accounts.
• Support new business onboarding, serving as a subject matter expert and coordinating implementation processes.
• Partner with internal teams to facilitate corrective actions, resolve issues, and maintain operational and SOP compliance.
• Execute customer reporting, KPI tracking, and analytical functions for export, import, and regulatory needs.
• Prepare and present materials for business reviews, including KPI results, root‑cause analysis, and performance improvements.
• Maintain accurate customer data in KN systems, support EDI setup, and validate rate cards.
• Monitor internal compliance (billing, visibility, processes) and address gaps proactively.
• Support RFQ processes through data analysis, rate setup, and implementation of new business awarded.

• Minimum of 2+ years of operational experience in freight forwarding; commercial knowledge is a strong plus
• Bachelor’s degree in Logistics, Supply Chain, Business Management, or a related field
• Demonstrated ability to influence, lead, and collaborate with internal teams while building strong, trust‑based relationships
• Strong analytical and problem‑solving skills, with the confidence to drive internal and external process‑improvement initiatives
• Deep understanding of import and export freight forwarding operations, including systems, workflows, documentation, and security requirements
• Ability to ensure customer compliance through clear communication of international trade regulations
• Experience working within multi‑national and multi‑business‑unit environments
• Strong customer relationship management skills with proven success in client communication
• Experience in onboarding new business and executing effective implementation best practices
• Proficiency in Microsoft Excel, PowerPoint, and Word

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $100,000 - $105,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement…