Sales Operations, Customer-Facing Supply Chain Analyst

Sales Operations, Customer-Facing Supply Chain Analyst

Department: Operations

Reports To: VP of Operations

Location: Remote

Travel: Approximately 30% as business requires

Like Air was founded by siblings Steve Atieh and Allison Lin with a mission to reinvent snacking

through delicious, better-for-you products made with simple ingredients. Since launching in 2020, Like

Air has grown rapidly and is now available in more than 15,000 retail stores nationwide, including

Wegmans, Hy-Vee, CVS, and many more.

Today, Like Air is the fastest-growing and largest family-owned brand in its category, according to

Nielsen. The brand has been featured on Shark Tank, Good Morning America, The View, QVC, Inc.'s list

of America's Fastest-Growing Private Companies, Good Housekeeping, and numerous other national

media outlets.

We're building a high-performing, entrepreneurial team that's passionate about disrupting the snack aisle

and creating the next iconic CPG brand.

The Customer Supply Network Analyst, SNA, manages the order fulfillment process and drives service delivery across the entire customer base. A successful candidate will collaborate between Operations and Sales to deliver inventory to support store activations, promotions, launch seasonal and new items, and manage sensitive product events. They are responsible for ensuring the effective execution of the order-to-delivery process, as well as the reporting and analysis of service delivery metrics and supply chain performance.

This role will provide critical analytical and operational support that enables exceptional customer service, inventory accuracy, and supply chain performance across key retail customers.

• Drive clear communication and accountability across the supply chain, leading customer/service meetings, maintaining reporting and dashboards, documenting SOPs, and proactively escalating risks and opportunities to leadership.
• Own the end-to-end customer order lifecycle for assigned retail accounts, from order entry through delivery, ensuring strong fill rates, on‑time performance, and customer satisfaction.
• Manage daily supply and order fulfillment, review customer demand against available inventory, and work cross‑functionally with operations and sales teams to proactively develop solutions for shortages, allocation challenges, and supply disruptions.
• Partner cross‑functionally with Sales, Demand Planning, Operations, Logistics, and Marketing to align inventory with promotions, new product launches, seasonal demand, and customer priorities.
• Serve as the day-to-day supply chain contact for customers and 3PL partners, resolving order, inventory, transportation, warehouse, EDI, and system issues quickly and effectively.
• Monitor and improve customer and supply chain KPIs, including fill rate, on‑time delivery, order cycle time, inventory health, and service levels.
• Analyze supply chain and customer data to identify root causes, trends, and opportunities, then turn those insights into practical actions that improve service, reduce cost, prevent recurring issues, and improve order cadence for freight and in‑stock optimization.
• Manage retailer‑specific requirements and compliance, including EDI/API transactions, routing guides, delivery windows, ASNs, labeling, scorecards, and customer‑specific shipping requirements.
• Manage customer warehouse inventory and make recommendations to support fill rates and reduce obsolescence for all customers, including UNFI, KeHE, HEB, and other warehouse inventory management.
• Own inventory discrepancy and service issue resolution, partnering with 3PLs, warehouses, transportation providers, and internal teams to investigate issues and implement corrective actions.
• Lead continuous…