Chief of Staff

Chief of Staff to the CEO – Zyter | Tru Care

Location:

Princeton, NJ (Hybrid)

Reports To:

Chief Executive Officer

Status:
Full-time, Exempt

The Chief of Staff (CoS) serves as a strategic, operational, and execution partner to the CEO—driving alignment, clarity, and momentum across the company. This role is designed for a high-capacity operator who can translate vision into execution; enforce operating cadence; manage cross-functional follow‑through; and ensure the CEO’s priorities are delivered with speed, quality, and accountability.

The CoS will help run the business day‑to‑day: owning goal tracking, operational reviews, budgeting follow‑ups, FY26 planning work streams, board/chairman reporting, and special strategic initiatives. This leader will work across Product, Engineering, Innovation, Client Success, Growth, and Services—ensuring the company advances the Margin–Moat–Magnet agenda and accelerates Symphony/Next Gen execution.

• CEO Office & Operating Rhythm
• Serve as the CEO’s right hand—anticipating needs, removing barriers, and ensuring organizational focus on the highest‑value priorities.
• Run the weekly, monthly, and quarterly operating cadence across the company (L1/L2 meetings, staff meetings, initiative reviews).
• Drive follow‑ups, decisions, and accountability across teams; ensure commitments are tracked and delivered.
• Create clarity and synthesis for the CEO: briefing documents, issue summaries, pre‑reads, talking points, and strategy positioning.
• Partner with Finance to ensure planning cycles, budgeting, headcount requests, and investment approvals remain on track.
• Monitor financial performance against plan; track variances; ensure leaders are closing gaps.
• Maintain dashboards that tie spend and resource allocation directly to outcomes (Margin–Moat–Magnet framework).
• Lead coordination and consolidation of FY26 business plans, including product, engineering, innovation, client success, and services.
• Translate high‑level strategy into sequenced, measurable work streams with clear milestones and interdependencies.
• Develop and maintain enterprise scorecards, operational KPIs, and CEO dashboards.
• Own preparation for board meetings, chairman updates, and investor‑style reporting.
• Draft board narratives, CEO letters, progress updates on Symphony, Next Gen, Services, and financial outlook.
• Coordinate with Finance, Product, Engineering, and Strategy to produce crisp, data‑backed, executive‑ready materials.
• Support strategic initiatives including:
  Symphony platform expansion and commercialization, Tru Care Next Gen execution lifecycle, AI innovation and prototyping (Delta team), Services/clinical operations integration, Partnerships, GTM pushes, and cross‑enterprise transformation.
• Drive cross‑functional alignment—ensuring Product, Engineering, CS, Growth, and Services are synchronized and executing at pace.
• Identify bottlenecks early and create CEO‑backed interventions to unblock progress.
• Partner with the CEO on messaging, positioning, and communication to leadership and broader teams.
• Draft strategic communications, town hall content, leadership narratives, and cultural reinforcement messages.
• Ensure the organization understands the priorities, progress, and rationale behind key decisions.
• Lead or support high‑priority special initiatives directly sponsored by the CEO (e.g., acquisition integration, federal programs, platform launches).
• Support due diligence and post‑merger integration activities in collaboration with Finance, Strategy, and relevant business leaders.

• 8–12+ years of experience in management consulting, strategy, operations, or Chief of Staff roles—preferably in healthcare, AI, SaaS, or managed services.
• Exceptional project management and cross‑functional leadership capability; proven ability to drive execution across engineering, product, and operations.
• Outstanding communication skills (written, verbal, executive presence); able to write board‑level material.
• Strong analytical and financial acumen: budgeting, modeling, KPI tracking, scenario analysis.
• Ability to navigate and prioritize in a high‑velocity environment; comfortable with ambiguity, context…